Delivering a user-centred intranet through superior design and usability

09:00 Registration and refreshments

09:30 Chair's opening remarks

Andy Yeatman, Deputy Head of Communications, Met Office

09:45 Aligning your usability strategy to the business plan

• Determining how improving usability will support the core business activities
• Understanding the relationship between intranet governance, design and usability
• Applying metrics to measure the intranet’s success
• Allowing for change by adopting flexibility into your strategy

Gillian Tachibana, Director, eMedia: Internet & Intranet Communications, Merck Serono

10:45 Morning coffee break

11:15 Utilising change management for usability implementation

• Promoting the benefits of your usability project internally
• Assisting employees through the transition to new ways of working
• Engaging multiple departments through the change process
• Encouraging ongoing usability evaluation for your intranet

Jo Holmes, Internal Communications Manager, Chartered Institute of Management Accountants

12:15 Group work: Problem-solving forum

• Delegates will discuss a variety of issues that they are currently trying to overcome in the workplace. During this session, you will work with your groups and the facilitators to compose possible solutions.

Keri Harrowven, Head of Intranet & Matt Trimmer, Assistant Director - Internal Communications, The National Trust

13:15 Networking lunch break

14:15 Open forum: Enhancing user experience with people-focused approaches

• Discuss among your peers the most successful ways in which to best understand your users’ needs utilising a variety of methods, including surveys, forums and focus groups to discover what they really think and formulate a responsive strategy.

Andreea Vaduva, Usability Consultant, Linklaters LLP

15:15 Afternoon coffee break

15:45 Exploiting user testing: Getting users to answer the difficult questions

• Start small: Use beta test to trial sites with your users at the early stages Ascertaining the most effective training techniques and standards for usability
• Plus, see BT’s intranet in action! Including an insight into the template features on BT’s content management templates for users

Mark Morrell, BT Intranet Manager, BT plc

16:45 Chair’s closing remarks and close of day one