FAQs

27 October 2008

  • Bookings
    How can I pay for my booking?
    Is there a way I can get a taster of Ark’s events?
    I am unable to attend the event I am really interested in – is there anything I can do?
    Can I get a group discount?
    Can I change the name of the delegate once my place is booked?
    I want to know what to expect from an Ark event – is there anyway I can read what past attendees have said?

  • Venue Details
    Why can’t I see the exact location of my event?
    Can I get a discounted rate for the hotel where my event is being held?

  • Sponsorship
    I would like to sponsor an event – what sort of packages do you offer?

  • Event Topics
    I am interested in speaking at an event – what do I do?
    I am interested in [topic] but I can’t see a course on the site. Will you be running a course in the future?

Have a question we haven't answered? Contact us.


Bookings
How can I pay for my booking?

We offer several payment options:

Credit/Debit Card – We can take a card payment over the phone on 020 7549 2500 or through the secure booking forms online.

Invoice – We can invoice you for the cost of your place. Simply fill in your details on the booking form and we’ll get back to you to confirm your place.

Is there a way I can get a taster of Ark’s events?

Yes, we have a free resource section on our website where you can listen to a selection of presentations from our past events. This is updated monthly so keep checking back for the latest free case studies, advice and tips.

I am unable to attend the event I am really interested in – is there anything I can do?

Some of our events are repeated throughout the year – once an event is confirmed, it will be added to our site so keep checking back for more information.

Alternatively, for all our two day conferences full documentation is available for purchase in three different forms:

1. A black-and-white printed version of all the presentation slides
2. A CD containing the presentation slides
3. A CD containing an audio recording from the actual event with the presentation slides (does not include masterclasses)

Please contact Paul Connelly for details and prices.

Can I get a group discount?

We offer attractive discounts for multiple bookings. Please email Paul Connelly stating which event and the number of delegates you’re interested in bringing.

Can I change the name of the delegate once my place is booked?

Yes. Once the place has been confirmed we can substitute a colleague in your place if you are unable to attend.

I want to know what to expect from an Ark event – is there anyway I can read what past attendees have said?

Yes, our testimonials page provides a sample of the recent feedback we have received. These are derived from a form that attendees fill in at the event and are very useful in helping us to continue to improve our events.

Venue Details
Why can’t I see the exact location of my event?

In order to ensure that the event best meets the needs of our delegates and speakers it is our policy not to confirm the exact venue until the event is just a few weeks away. However all our venues have the following things in common:
  • They are located in central London, within easy reach by tube or taxi of all the main London rail stations.
  • They are a minimum of 4* quality
For examples of venues we have used in the last six months please see

Holborn Bars
Grange City Hotel
Harrington Hall Hotel

As soon as a venue is confirmed, it will be updated on the event page so keep checking back.

Can I get a discounted rate for the hotel where my event is being held?

While we can’t guarantee a discount we will do our best to get the best deal possible for delegates. For more details and to see if a discount is available please email Anton Ersare.

Sponsorship
I would like to sponsor an event – what sort of packages do you offer?

We provide a range of sponsorship packages. Please contact Dipa Patel for more details.

Event Topics
I am interested in speaking at an event – what do I do?

Our head of production Anna Shaw would love to hear from you. Email your details to Anna Shaw.

I am interested in [topic] but I can't see a course on the site. Will you be running a course in the future?

We’re always interested to hear new event ideas. Any suggestions, topics or ideas please send to Anna Shaw.