Client Growth Strategies for Legal Services

A Client-Centric Approach to Winning & Retaining Business: Connecting the Dots Between Client Service, the Client Experience and the Bottom Line

In association with:


  • 09 November, 2017
  • 09:00 - 17:00
  • 450 N Cityfront Plaza Drive, Chicago, IL, 60611, United States (View Map)

Additional taxes may be applicable


Full Description

The past decade has been one of upheaval in terms of what clients expect and how law firms have responded. A great deal of attention has been paid to reducing cost and increasing the predictability of matters, but perhaps the missing piece for both sides is a focus on experience and outcomes. Rather, what did the firm accomplish, and what’s the value of that in the eyes of the client?

A Move from Selling Services to Designing Experiences

Ark Group’s 3rd annual Client Growth Strategies for Legal Services conference will once again provide an ideal platform for benchmarking, networking, discussion and debate around client service approaches, models and measures used to foster stronger relationships, and provide a platform for differentiation and growth — connecting the dots between client service, the client experience and the bottom line.

Top industry speakers

Julie Pritchard-Hedtke

Chief Practice Management Officer at Robins Kaplan LLP

Kathleen Hilton

Senior Director of Client Service Programs at Pillsbury Winthrop Shaw Pittman

Edwin Bodensiek

Chief Client Experience Officer at Miles & Stockbridge PC

Elizabeth Lockett

Chief Business Development & Marketing Officer at Miles & Stockbridge

Josh Kubicki

Chief Strategy Officer at Seyfarth Shaw LLP

Judith McKay

Chief Client & Innovation Officer, McCarthy Tétrault

Jeff Carr

SVP, General Counsel, Univar Inc

Sean Gallagher

Partner at Bartlit Beck Herman Palenchar & Scott LLP

Michael Roster

Co-Chair ACC Value Challenge; former GC of Stanford University

Mona Zeiberg

Chief Marketing Officer at Morgan Lewis & Bockius LLP

Melissa Prince

Director of Pricing and Legal Project Management at Ballard Spahr

Suzanne Wood

National Director, Legal Project Management at Norton Rose

Bree Johnson

Director of Strategy, Pricing & Legal Project Management, Stinson Leonard Street

Rebecca Diaz-Bonilla

Communications Consultant, Lumen8 Advisors

Yolanda Cartusciello

Partner at Bernero & Press LLC

Barry Solomon

Chief Marketing Officer, Sidley Austin

Melanie Green

Chief Client Development Officer, Faegre Baker Daniels

Mark Medice

Senior Director, New Initiatives at Intapp