Client Growth Strategies for Legal ServicesA Client-Centric Approach to Winning & Retaining Business: Connecting the Dots Between Client Service, the Client Experience and the Bottom Line
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The past decade has been one of upheaval in terms of what clients expect and how law firms have responded. A great deal of attention has been paid to reducing cost and increasing the predictability of matters, but perhaps the missing piece for both sides is a focus on experience and outcomes. Rather, what did the firm accomplish, and what’s the value of that in the eyes of the client?
A Move from Selling Services to Designing Experiences
Ark Group’s 3rd annual Client Growth Strategies for Legal Services conference will once again provide an ideal platform for benchmarking, networking, discussion and debate around client service approaches, models and measures used to foster stronger relationships, and provide a platform for differentiation and growth — connecting the dots between client service, the client experience and the bottom line.