KM Asia 2017

Register your place at this two-day conference to identify a range of knowledge management methodologies that can encourage innovation, streamline operations and deliver a competitive edge for your organisation.


  • 15 November, 2017 - 16 November, 2017
  • The Royal Pacific Hotel & Towers, 33 Canton Road, Tsimshatshui, Kowloon, Hong Kong S.A.R., China (View Map)

Additional taxes may be applicable


Download the event brochure and booking form


KM Asia 2017

Using knowledge management to innovate and deliver operational success


Day One

09:00 Registration and refreshments

09:30 Opening remarks from the Chair

Eric Chan, Chair, Knowledge Management Development Centre


09:45 Opening interactive session

  • Establishing aims and objectives

Rudolf D'Souza, Founder and CEO, In-Kno-Win Consulting



10:00 AI, augmented/virtual realities and new behavioural horizons

  • Emerging behavioural patterns and how we are integrating them
  • Exploring the virtual and real reality evolutions
  • Where it's researched; where it's developing and how can we integrate these?
  • The evolution of the brain and leveraging our growing knowledge

Eric Hunter, Director of Knowledge, Innovation & Technology Strategies, Bradford & Barthel


10:45 Morning coffee break

11:15 Mindsets for knowledge innovation in the 21st Century

  • Shift from paradigm of scarcity to abundance
  • Implications for societal and organisational mindsets
  • Innovation-driven organisations less as mechanical systems and more as living organisms
  • 'Wiring' creativity and innovation into organisational DNA
  • Knowledge sharing challenges in AI and the Big Data era

Nicolas Gorjestani, former World Bank Chief Knowledge and Learning Officer



12:00 Importance of effective collaborative knowledge spaces (physical and virtual)

Why do organisations need collaborative knowledge spaces?

  • Examples of good and bad knowledge spaces
  • Findings from a global survey
  • Measurement and success criteria

Paul Corney, Managing Partner, Knowledge et al


12:45 Networking lunch



13:45 Case study from a global, Asia and India MAKE award winner: AFCONS Infrastructure

  • ​The infrastructure sector in India – set for explosive growth
  • Remote and dispersed projects; a key challenge for KM
  • The AFCONS KM journey: from platform to success through lessons learned
  • The next level for KM at AFCONS

Deepak Gaikwad, Deputy General Manager – QMS and KM, AFCONS Infrastructure, India


14:30 Designing an effective knowledge partnership process

  • Seeing the wood from the trees: understanding knowledge partnerships
  • Recurrent shortcomings: artless objectives, eclectic functions and selfish organisations
  • Designing for success: guidelines for knowledge partnerships

Olivier Serrat, author, speaker, consultant, researcher, The Chicago School of Professional Psychology

15:15 Afternoon coffee break



15:45 Shell case study: Embedding knowledge management in a large, diverse organisation

  • 2012 – sowing the KM foundation
  • Challenges: Deploying KM across multiple locations with multiple requirements
  • 'Working out loud': the behavioural component
  • Performance dashboard – tracking and managing KM performance

Aw Siew Hoong, Community of Practice Advisor, Shell Projects and Technology



16:25 Asian Development Bank: Embracing client-centric knowledge management

  • What do stakeholders really want?
  • Overcoming the challenges of organisational culture change
  • Creating structures, systems and training sessions

Carolyn Dedolph Cabrera, Principal Knowledge Sharing and Services Specialist, Asian Development Bank

17:15 Chair's closing remarks (Day One)

17:30 Close of Day One

Day Two

09:00 Registration and refreshments

09:30 Opening remarks from the Chair

Les Hales

Managing Partner, CIO Connect

President, Hong Kong Knowledge Management Society

Chair, British Chamber of Commerce Innovation and Technology Committee

09:45 Introductions and aspirations

  • Underpinning the concept of 'in their shoes'
  • 'What I bring and what I want from the event'

Les Hales

Managing PartnerCIO Connect

President, Hong Kong Knowledge Management Society

Chair, British Chamber of Commerce Innovation and Technology Committee



10:00 KM and innovation: business models and innovation

  • The age of the unthinkable or the age of innovation?
  • Business models you never dreamed of
  • Getting there – the process of innovation
  • What's KM got to do with it?

Eric ChanChair, Knowledge Management Development Centre


10:45 Morning coffee break



11:15 How can knowledge management and innovation work together?

  • Identifying expertise and new sources of knowledge
  • Developing and maintaining channels of interconnectivity
  • Ensuring information relevance, inspiring stakeholder participation

Vincent RibièreManaging DirectorInstitute for Knowledge and Innovation Southeast Asia


12:00 KM: The shift from control to cultivation

  • Conscription versus volunteering
  • Flow rather than artefacts
  • The mix of culture, technology and process
  • Getting management mindshift
  • Measuring the outcomes – what matters at the end of the day?

Rudolf D'Souza, Founder and CEO, In-Kno-Win Consulting


12:45 Networking lunch break

13:40 From knowledge management to knowledge automation

  • Knowledge automation: turning knowledge overload into relevant knowledge
  • What will be the impact of automation in the workplace?
  • How will automation deliver smarter sales and smarter delivery?
  • When knowledge automation collaboration becomes part of the company DNA

Representative from Deloitte Touche Tohmatsu


14:20 KM competency skills. What will the knowledge manager be like in 2020?

More details on this session coming soon


14:50 Afternoon coffee break



15:20 Arup: Knowledge management and innovation

  • Driving innovation through knowledge management
  • Using KM to create an environment for innovation
  • Tapping into external knowledge – the innovation ecosystem

Dr Ricky Tsui, Director of R&D & East Asia Arup University Leader, Arup


16:00 Machine learning: implications for knowledge management in 2017

Three factors accelerating the use of machine learning across a wide range of domains:

  • The broad availability of advanced open source machine learning models and frameworks
  • The collection, storage and processing of huge amounts of data (moving from batch to real-time)
  • The scalability, security and cost-effectiveness of public cloud computing

Adam Swidler, Sales Strategy, Google Cloud

16:40 KM competencies: A day in the life of a knowledge manager in 2020

This interactive session will draw on the emerging themes of the conference and through the use of a timeline looking at a day in the life of a knowledge manager in 2020

Paul Corney, Managing Partner, Knowledge et al


17:25 Chair's closing remarks 

17:30 Close of conference

Full Description

Register your place to:

  • Hear practical guidance on how to create a work environment that fosters innovation so that your organisation can develop tomorrow's profit-generating ideas, today

  • Learn from case studies charting KM success in public and private sectors to better inform your strategy

  • Attend the longest-running, pan-Asian KM event to learn from a broader range of expertise

  • Identify the challenges and opportunities associated with machine learning and AI to better prepare your organisation for future KM activity

  • Evaluate the skills needed by a knowledge manager in 2020 in order to plan for your future training needs


What is knowledge management (KM) and how can it help you?

In its simplest form, knowledge management is the efficient management of information within an organisation. But to many professionals that help their company deliver its medium to long-term objectives and increase profitability, KM means a great deal more than this. KM brings together people, processes and technology to produce measurable results that help an organisation reach its full potential.

KM Asia 2017: A trusted forum for 17 years

Now in its 17th year, KM Asia is a two-day conference helping professionals working in change management, communication, and technology uncover tried and tested knowledge management techniques and strategies that can help streamline processes, encourage closer collaboration between departments, and increase profitability.

Each year we gather some of the most influential names working in knowledge management in Asia and around the world, enabling you to learn from global and local expertise and make changes to your own knowledge management strategy.

Who should attend?

  • KM: Knowledge manager, Heads of KM, Chief Knowledge Officer
  • HR: Head of HR, HR Manager, HR Advisor
  • Head of Performance Management
  • Innovation Manager
  • Information manager
  • Social intranet manager


What’s new for 2017?

Day One

  • Use AI and virtual realities to bolster your existing KM processes. Track the evolution of knowledge-gathering behaviours with Eric Hunter of Bradford & Barthel to understand where KM is headed

  • Create the right environments for innovation to flourish. Identify examples of good and bad knowledge spaces with Paul Corney

  • Overcome knowledge capture challenges and examine a case study example from India MAKE Award winner, AFCONS Infrastructure

  • Embrace client-centric knowledge management by analysing a case study from the Asian Development Bank


Day Two

  • Identify your future training needs. Evaluate the skills needed by a knowledge manager in 2020
  • Discover the impact of machine learning on knowledge management with exclusive expertise from Google Cloud
  • Uncover the benefits of knowledge automation and its effect on sales with Deloitte Touche Tohmatsu

Hear from local and global expertise

  • Google Cloud (US)
  • Shell Projects and Technology (Malaysia)
  • Hong Kong Knowledge Management Society (Hong Kong)
  • AFCONS Infrastructure - MAKE Award Winner (India)
  • Asian Development Bank (Philippines)
  • Hutchison Global Communications (Hong Kong)
  • ARUP (Hong Kong)


We’ve drawn upon past KM Asia feedback to bring you a programme with more perspectives and more expertise delivered via a range of formats. However you learn best, you’ll benefit from:

  • Interactive sessions designed to allow you to ask questions, provide feedback and collaborate with your fellow delegates.
  • Case studies allowing you to learn from others’ experiences and take away best practice knowledge that you can apply at your organisation.

Why not take advantage of our early bird discounts?

Book before Friday 25 August 2017 and receive 20% off. Pay HK$10,364 (£1,019)

Book before Friday 20 October 2017 and receive 10% off. Pay HK$11,657 (£1,149)

You'll pay the full price of HK$12,962 (£1,279) for your conference place after Friday 20 October 2017.

Or perhaps you'd benefit from a group booking discount?

  • 3-5 delegates receive 25% off each event place. Pay HK$9,721.50 per person
  • 6-8 delegates receive 30% off each event place. Pay HK$9,073 per person

Contact us to redeem your group booking discount today

*Please note: Prices don't include accommodation or transport expense