KM Legal and Professional Support Lawyer - Manchester

Benefit from ARK’s highly regarded learning and support for knowledge managers and professional support lawyers without the burden of the travel cost – or time! To save you spending several hours on a train or overnighting in London we’re bringing programme highlights from our London event to you. Located in the heartland of north shoring, this event has been researched exclusively with firms operating north of (and including) Birmingham and incorporates the best local case-studies.

In association with:


  • 05 March, 2019
  • 09:30 - 17:15
  • Renaissance Manchester, Blackfriars Street, Manchester, M3 2EQ, United Kingdom (View Map)

Additional taxes may be applicable


09:30 Chairperson’s opening remarks

Participants are encouraged to sit in cross-firm practice groups to assist learning.

Chair: Sophie Brookes, PSL and Partner, Gateley


09:40 Career development: Securing a seat for professional support at the partnership table

  • Aligning your career goals with promoting KM in your firm
  • How to get there
  • Exercising influence at partner and board level
  • Ways to promote the KM agenda if a senior position is not your end goal

Discussion session led by: Sophie Brookes, PSL and Partner, Gateley

10:20 Balancing the drive to innovate with the need to know the law

  • Has the requirement for technical expertise changed?
  • With a focus on new tech and ‘non-legal’ skills, how can PSLs and KM professionals ensure technical knowledge isn’t lost or ‘downgraded’
  • What is the current ‘toolkit’ for PSLs and KM professionals and how can it be best used?
  • Attendee discussion - experience of balancing technical and technological skills

Victoria Abberton, Head of Client and Business Development, FromCounsel and Tonia Pinkerton, Head of Private Company Team, FromCounsel

10:40 Morning coffee break


11:10 Adapting to survive; adapting to thrive

  • Have you noticed what's changed in your firm over the past 15 years?
  • What have you done to adapt; and have you done it quickly enough?
  • Has the profile of your 'KM team' grown or diminished?
  • Is the only way up? What are the opportunities, threats and possible responses?
Richard Gaston, Head of Knowledge & Research and Janice Castel, Research & Knowledge Manager, Addleshaw Goddard

11:50 Building the business case for KM and professional support in your firm

  • Starting from the ground up
  • Choosing the best organisational structure for your firm
  • Back to basics; what can you learn from starting with a blank sheet?
  • Group discussion: engaging your users – if you build it, will they come?

Claire McNamara, Director of Knowledge Management, Holman Fenwick Willan

12:30 Networking lunch


13:30 Best practice techniques for disseminating information to your practice group

  • Balancing face to face communication with the instant benefits of current technologies
  • Considering mobile formats and instant messaging for real-time support
  • Training and trouble-shooting solutions
  • Discussion: What communication methods do you use in your firm? Which do you find work best and when?

Discussion session seated in practice groups where possible.

Annabel Pyke, Principal Knowledge Development Lawyer, Bryan Cave Leighton Paisner

14:10 Adapting professional knowledge support for emerging needs in the business of law

  • Welcoming a new generation of legal tech lawyers
  • Responding to changing lawyer needs, skills and work patterns
  • The role of legal tech in driving new skills
  • Integrating our knowledge systems to adapt to the new breed of information consumers

Catherine Jackson, Knowledge Content and Systems Manager, Eversheds Sutherland

14:50 Afternoon coffee break


15:20 Change management psychology: getting stakeholder buy-in

  • How do you get lawyers to use KM resources, as opposed to going to their ‘bottom drawer’?
  • How to influence people to adapt to new working methods, including new technology
  • The psychology of transition
  • How to help people in transition
  • Communication is key: how to make your change communications effective

Karen Battersby, Director of Knowledge, Freeths LLP

16:00 PANEL DISCUSSION: Creating seamless KM support around remote working

  • Collaboration and inclusion across regions and nations - overcoming differences
  • Avoiding the silo mentality  
  • Best practices for home working and keeping GDPR compliant
  • Ensuring everyone has access to the knowledge they need, when they need it

Panellists including:

Karen Battersby, Director of Knowledge, Freeths LLP

Sophie Brookes, PSL and Partner, Gateley

Richard Gaston,  Head of Knowledge & Research, Addleshaw Goddard

Catherine Jackson, Knowledge Content and Systems Manager, Eversheds Sutherland


16:40 Chairperson’s closing remarks

Chair: Sophie Brookes, PSL and Partner, Gateley

Full Description

Benefit from ARK’s highly regarded learning and support for knowledge managers and professional support lawyers without the burden of the travel cost – or time!

To save you spending several hours on a train or overnighting in London we’re bringing programme highlights from our London event to you. Located in the heartland of north shoring, this event has been researched exclusively with firms operating north of (and including) Birmingham and incorporates the best local case-studies.

Key themes:

  • Demonstrating your value to your firm
  • Understand how the delivery of legal services is changing and the impact this will have on your role
  • Explore the latest technologies in legal KM
  • Plan your career path – opportunities for promotion and career development – are you aiming for the Board?
  • Communicate effectively with your practice group
  • Build a KM function in your firm – or refresh your KM practices
  • Update your change management skills – know the psychology of change
  • Smooth over geographical barriers and home working to provide a seamless service
  • Respond to evolving lawyer needs, skills and roles  

Content downloads:

About the Sponsor

FromCounsel is an innovative and fully maintained online English corporate law service produced by members of Erskine Chambers and a team of expert PSLs. Subscribing law firms include the magic circle, leading regional firms, US firms, and 9 of the top 10 FTSE 100 advisors.

Top industry speakers

Karen Battersby

Director of Knowledge, Freeths LLP

Karen Battersby is the Director of Knowledge Management at national firm Freeths, and is responsible for the firm’s knowledge management, library, and legal learning and development. She has many years’ experience in knowledge management, and as a commercial lawyer, having practised both in private practice and in-house. Karen is an experienced lecturer and trainer, having taught everything from legal CPD courses to MBA qualifications to lawyers and other professionals. She has also taught KM at MBA level at Henley, and she established the UK’s first postgraduate qualification in knowledge management for legal practice at Nottingham Law School. Karen also developed one of the UK’s first webinar and online learning businesses for the legal profession.

Claire McNamara

Director of Knowledge Management, HFW

Claire joined the firm in 2015 where she has set up the KM function and now heads up the KM and Library & Information Service teams. Claire is responsible for the setting and delivering the firm's knowledge management and legal training strategies globally. In addition to identifying internal opportunities for the firm to collaborate, cross sell and effectively share its collective knowledge, a particular focus for Claire and her team is on client service and working with clients to develop knowledge and training solutions and other  value add initiatives.

Prior to working in knowledge management, Claire was a construction litigator with over 10 years’ experience assisting clients with complex engineering, construction and commercial disputes. She is a qualified solicitor advocate. She is a member of the LETG, Society of Construction Law, TeCSA and LSLA.

HFW – firm profile
HFW is a sector focused global law firm, with over 500 lawyers working across the Americas, Europe, the Middle East, Asia and Australia. We take a progressive approach to our roles in commercial business – thinking creatively and pragmatically to support our clients. 

Whether we are solving complex issues within the construction, aviation or shipping industries, or providing advice across insurance, commodities and energy we are specialist lawyers here to add value to our clients. We think about the commercial solution first, and then underpin our advice with a solid foundation of legal expertise.

Entrepreneurial. Creative. Collaborative.

Annabel Pyke

Principal Knowledge Development Lawyer, Bryan Cave Leighton Paisner

Annabel is a member of the Real Estate Knowledge Management Team, developing know-how related resources used by the practice and monitoring legal and market developments.

Annabel assists in the design and delivery of real estate training. Annabel has over 15 years’ experience in all areas of commercial real estate transactions and real estate finance matters.

Sophie Brookes

PSL and Partner, Gateley

Sophie leads the team of professional support lawyers at Gateley Plc and also manages the firm's Information Resources team. As a Corporate PSL, Sophie's over-reaching responsibility is to ensure that Gateley's lawyers and clients are kept up to date with new law and market practice in the dynamic world of corporate finance.

Sophie’s role includes analysing new law and practice to advise on how these could affect Gateley's clients and their transactions. She also identifies future developments and designs new processes to help Gateley deliver commercial legal services efficiently and effectively.

Sophie communicates significant developments in the corporate arena to clients and contacts, via both bespoke publications and Gateley's Talking Business blog. She is an accomplished public speaker, regularly designing and delivering tailor-made presentations to Gateley's clients and contacts. Sophie was a speaker at the Ark Group Professional Support Lawyer Conference in 2016 and 2017.

Before working as a PSL, Sophie was a partner in the Corporate team for five years where she advised on a wide variety of corporate transactions, including acquisitions, disposals and private equity investments.

Gateley Plc

Gateley Plc is the legal business of law-led professional services group, Gateley. We provide collaborative, straight-talking legal advice with a cut-through commercial edge. Pragmatic and partner-led, we work together with our clients to make the complex simple.

We operate from offices in Birmingham, Guildford, Leeds, Leicester, London, Manchester, Nottingham, Reading and Dubai.

Our specialist teams cover all aspects of legal services, including corporate, commercial, banking, real estate, restructuring, technology, construction, employment, pensions, dispute resolution, regulatory, private wealth and family, tax, and shipping and transport, as well as global mobility which encompasses the management of the selection and relocation of employees for international assignments.

In 2015, we were the UK’s first commercial law firm to become a publicly-quoted company admitted to trading on AIM. Our bold move to go public embodies the firm’s pioneering ethos. Our strategy is to differentiate ourselves in a crowded market, incentivise our people to retain and attract the best talent in the industry and diversify by acquiring complementary business services.

Other business services within the Gateley Group include: Gateley Capitus, a leading fiscal incentives consultancy specialising in capital allowances on commercial property, land remediation relief and tax incentives for investment in research and development; Gateley Hamer, a specialist property consultancy providing expert advice relating to utilities and compensation, as well as compulsory purchase; Entrust Pension, a leading professional independent trustee company that acts in the best interests of thousands of members across the UK and safeguards hundreds of millions of pounds of member benefits; and Kiddy & Partners, a leading firm of Human Capital consultants specialising in assessment, talent management and leadership development.

Catherine Jackson

Knowledge Manager, Content & Systems, Eversheds Sutherland LLP

Catherine is a Knowledge Manager at Eversheds Sutherland’s Manchester office. She has responsibility for the Content & Systems team within the wider Knowledge Management team. Her team maintain and support the firms Intranet, the internal KM system and the current awareness system and strategy. Catherine’s passion for service excellence means that she also works with the Head of Knowledge to deliver knowledge support and value added services to the firm’s clients.

Catherine has a background in Knowledge Management and Information Management. She has experience in delivering global projects across legal and operational teams. This has included implementing the firm’s global enterprise Search engine, developing the firms legal KM system, upgrading and refreshing the firms SharePoint intranet, launching a transactional bibles storage solution, undertaking several current awareness reviews and more recently developing and launching the firms horizon scanning tool for clients. Catherine is currently working on refreshing the firms intranet homepage and building a business case and roadmap for SharePoint online.

Catherine has a BA (Hons) in Library and Information Management. She is also Prince II practitioner. Prior to her Knowledge Manager role, Catherine was a Senior Information Officer managing the Information Services team in the Manchester office. Prior to Eversheds Sutherland Catherine had roles at Norton Rose Fulbright and Macfarlanes in London.


Richard Gaston

Head of Knowledge & Research, Addleshaw Goddard

Janice Castel

Research & Knowledge Manager, Addleshaw Goddard

Victoria Abberton

Head of Client and Business Development, FromCounsel

Before joining FromCounsel, Vicki was at SJ Berwin LLP then Clyde & Co LLP, latterly as a Legal Director in the corporate team. During her time in practice, Vicki advised on a large number of private M&A and joint venture transactions, helped develop Clyde & Co's corporate training programme and contributed to various business initiatives. Vicki joined FromCounsel in 2015 to set up and run the current awareness service and, in 2018, became Head of Client and Business Development, using both her years in practice and her in-depth knowledge of the FromCounsel service to help ensure that it continues to be a high quality resource meeting the knowledge needs of subscribers.

Tonia Pinkerton

Head of Private Company Team, FromCounsel

Before joining FromCounsel, Tonia was head of the London corporate knowledge team at Freshfields Bruckhaus Deringer LLP. Prior to that, she spent 12 years as a corporate PSL at Baker & McKenzie LLP. Tonia was previously an associate in the corporate team at Clifford Chance LLP, where she also trained. She has advised on a range of corporate transactions including public and private M&A, joint ventures and corporate reorganisations and has extensive experience of listed company regulation and governance.

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