Professional Support Lawyer 2017

Register for this conference focusing exclusively on the evolving role of the Professional Support Lawyer (PSL). Learn how to overcome traditional PSL challenges, leverage your position to deliver an improved service to your firm's clients and learn about technology that can streamline your work processes.

In association with:


Additional taxes may be applicable


Download the brochure and booking form for this event

09:00 Registration and refreshments

09:30 Opening remarks from the Chair

Harriet CreamerDirectorOuter Circle


09:40 The knowledge game: Seek and you shall find

Sophie Brookes
, PSL Partner, Gateley Plc


09:45 Building a sound KM infrastructure

  • Working with a greenfield site
  • Establishing an appropriate cost base
  • Setting your goals and priorities
  • Identifying necessary resources – including people and technology
  • Who are your influencers and champions?
  • Demonstrating your success to win budget for future initiatives

Claire McNamaraDirector of Knowledge ManagementHFW


10:15 Session details coming soon

10:45 Morning coffee break


11:15 Managing a busy workload, reducing interruptions

  • Balancing your priorities and keeping the business plan on track
  • Managing and handling new projects, especially when you don't have have adequate support
  • How you can make sure you're involved during the initial stages of the decision-making process

Moderator: Harriet Creamer, Director, Outer Circle


Catherine Hart, Partner, Professional Support Lawyer, Digby Brown Solicitors

Jenna Robinson, Knowledge Development Lawyer, Charles Russell Speechlys

Sophie Brookes, PSL Partner, Gateley Plc



12:00 How PSL career progression is expanding

  • Work/life balance and opportunities for career progression
  • Being appropriately rewarded and making sure your seniority is recognised
  • Staying in an active part of the profession if you don't want partnership

Moderator: Simone Pearlman, Head of Legal Knowledge, Herbert Smith Freehills


Catherine Hart, Partner, Professional Support Lawyer, Digby Brown Solicitors 

Claire McNamara, Director of Knowledge Management, HFW

Louisa Mendes da Costa
, PSL Community Manager, Allen & Overy

12:40 Networking lunch break


13:50 Overcoming barriers to knowledge sharing

  • Identifying why KM implementation fails
  • Debunking some of the common objections
  • Getting top level buy-in
  • Selling KM to end users

Sophie Brookes, PSL Partner, Gateley Plc




14:20 PSLs and legal tech – a changing role

  • Who does what in document automation?
  • Adoption of document review technology
  • Making decision engines work
  • Emergence of the legal engineer
  • Keeping an eye on the future

Andrew Telling, Head of Knowledge Management, Taylor Wessing

Nancy Jones, Professional Support Lawyer, Sky

15:20 Afternoon coffee break


15:50 What will AI mean for the professional support lawyer?

  • The impact of AI on knowledge roles and firm culture
  • Can AI beat a PSL?
  • Understanding how AI will impact on your clients and client interactions

Moderator: Peter Lee, CEO and Commercial Solicitor, Wavelength Law Limited


Milos Kresojevic, Former IBM Research Lab and Silicon Valley Innovation Professional

Kim Lewis, Knowledge Management Lawyer, Slaughter & May



16:40 Interactive: A session designed by you for you

  • What problems are you facing?
  • In what areas would you like to share your experience with others?
  • What are others doing that you would like to find out more about?

Harriet CreamerDirector, Outer Circle

17:15 Chair's closing remarks

17:30 Close of conference

Full Description

NEW: Harriet Creamer talks to ARK Group about the need for PSLs to be focused on delivery, efficiency and profitability


Why attend?

  • Understand how to create balance in your role managing the business of law and the practice of law
  • Examine the impact of artificial intelligence on the evolving PSL role to help you work more effectively with emerging technology
  • Identify the ways in which you can add value to your sector while managing competing demands on your time
  • Track the expansion of the PSL career and ensure your seniority is recognised
  • Network with your peers, share ideas and brainstorm solutions to traditional challenges

Professional Support Lawyer 2017
In a legal environment where clients are demanding more and more from law firms, there is increasing pressure for law firms to reduce cost and deliver an improved service.

As a legal professional at the heart of day-to-day knowledge regarding business development, case law, sharing up-to-date knowledge with the team and helping partners prepare for and deliver pitches, professional support lawyers (PSLs) face a wide range of challenges every day.

But with challenges like these, opportunities aren't far away. PSLs are close enough to the detail that comprises client service that enables them to add value, streamline processes and share knowledge in new and innovative ways.

Could you benefit from understanding how you can better balance the role of carrying out the business of law alongside the practice of law? Or perhaps you want to know how to further add value to your role as a PSL? 

The Professional Support Lawyer 2017 conference can help you.

Uniting PSLs from small, medium and large-sized firms, this year's conference examines how you can continue to make strides in your day-to-day role demonstrating ROI, as well as keeping abreast of practice developments. Discover how to optimise your role, further demonstrate ROI to the firm, and benchmark your success against your peers'.

Hear from firms demonstrating value including:

  • Charles Russell Speechlys
  • Digby Brown Solicitors
  • Gateley Plc
  • HFW
  • Taylor Wessing

Early bird prices
Save up to £100 on your place with our early bird saver rates:

  • Book before Friday 21 July 2017 and save £100. Pay £495 for your place
  • Book before Friday 1 September 2017 and save £50. Pay £545 for your place

You'll pay £595 for this conference when you register after Friday 1 September



Related content

Demonstrate the benefits of sharing knowledge to fee earners
Sophie Brookes, a PSL partner at Gatelely plc discusses how PSLs can gain the buy-in and participation of fee earners in the knowledge-sharing process.