Description

'Public sector leaders juggle budgets to cope with unprecedented funding shortfalls'
‘Public sector expenditure under intense scrutiny'
‘Calls for greater performance accountability and transparency within the public sector'

Let’s face it, these headlines are nothing new. However, it is now clearer than ever, that public sector leaders will need to instil proven performance management disciplines within their organisations to cope with these growing demands from stakeholders and citizens.

Ark Group’s report on Balanced Scorecards for the Public Sector will provide you with a thorough understanding of how this powerful management tool can rapidly improve performance and efficiency within your own organisation.

Packed with real-life examples and following a step-by-step logic, it sets out a best-practice framework to enable you to build and deploy a balanced scorecard system within your organisation, revealing the necessary measures and actions required to help you:

• Identify and communicate strategic priorities and key outcome deliverables; 
• Maximise your financial resources; 
• Drive accountability into your organisation; 
• Instil greater performance transparency; and 
• Create a strong learning and improvement culture.

Useful tools and templates are provided within the report to ensure your performance information is collected, reported and discussed correctly leading to tangible performance improvements.

It also highlights some of the key implementation challenges addressing cultural, structural and technological issues and advises on how to overcome them to ensure your implementation is a success.

Featuring practical case studies from leading public sector organisations including: Northumbria Healthcare NHS Foundation Trust, Royal Air Force, Belfast City Council, Christchurch City Council, and more… 

You will gain unique insight into how they are successfully using the balanced scorecard to drive their performance agenda, deliver better value, reduce inefficiencies and make real performance improvements.

Contents

Chapter 1: Introduction

Chapter 2: The balanced scorecard today

Chapter 3: Amending the balanced scorecard for public sector organisations

Chapter 4: Key pitfalls in balanced scorecard implementations

Chapter 5: Designing the corporate balanced scorecard framework

Chapter 6: Aligning the organisation with your strategy

Chapter 7: Implementing the balanced scorecard

Chapter 8: Analysing and reporting performance

Chapter 9: Conclusions

Case study 1: Ministry of Works, Bahrain

Case study 2: Northumbria Healthcare NHS Foundation Trust

Case study 3: Belfast City Council

Case study 4: Christchurch City Council

Case study 5: Royal Air Force

Appendix: Self-assessment questionnaire

Authors