Delivering Business-Critical Knowledge Management

Use KM as a business-critical tool to achieve your key business goals more efficiently and cost-effectively

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Few knowledge management (KM) teams have passed through the recession unscathed, but, characteristically, lessons have been learned. The resounding message from all sectors is that KM is now about doing more with less.

Ark Group's report on Delivering Business- Critical Knowledge Management aims to share those lessons in a practical way that enables you to lead your organisation to significant efficiency and productivity gains.

These proven strategies will not only strengthen you through the recession but bring you out the other side stronger and better equipped to take advantage of new opportunities and spaces left by those who fell by the way.

And best of all? The report will look at how to achieve these goals with the resources, the knowledge and information that already exists in your firm, assets that you already own.

Delivering Business- Critical Knowledge Management looks specifically at unlocking the existing potential that may have been overlooked in prosperous times but could now be essential to your survival and development. The report will explain:

  • Why KM is central to a speedy recovery, with reduced resources and adapted business models; 
  • How to prove the ongoing importance of KM to the leadership team; 
  • How to ensure your organisation is best positioned to take advantage of the market upturn; 
  • How KM can help you reshape your business model to adapt to market changes; 
  • How to create more engaged and productive employees in a time when morale may well be low; 
  • Ways in which knowledge assets can be better used to add value, win clients and improve profitability; 
  • The key steps you must take in the early recovery stages; and
  • Making the most of available technologies (including Web 2.0 tools) to improve internal and external collaboration and drive a knowledge sharing culture.

Delivering Business- Critical Knowledge Management will help you achieve your key business goals more efficiently with KM. But more importantly it will ensure that knowledge management is much more cost-effective in order to secure its place as a vital and central part of your business processes.

Featured case studies and contributions will also provide you with insight into the common pitfalls and successes of leading organisations including: 

  • Accenture Environmental Resources Management (ERM) 
  • Leicester City Council 
  • Bird & Bird 
  • Ogier 
  • Wilson Sonsini Goodrich & Rosati 
  • Mills & Reeve.



Chapter 1: State of the KM nation

Chapter 2: Reasons to be cheerful

Chapter 3: Collaboration

Chapter 4: Technology the enabler

Chapter 5: Looking to the future

Check our Executive Summary and full table of contents here


Caroline Poynton
Caroline Poynton is a business journalist, with particular expertise in the legal sector. Before going into freelance journalism in July 2007, she was for six years editor of Managing Partner magazine, an Ark Group publication dedicated to senior management in the legal profession. Since working as a freelance journalist, she has written numerous features, as well as in-depth reports, not only on the legal profession, but also on corporate communications and business management generally. She has also worked as a freelance editor on publications including Ark Group’s FD Legal and the KermaPartners Quarterly, a publication published by management consultancy KermaPartners. She has published several reports with Ark Group, including Business Continuity and Disaster Recovery for Law Firms (2008), Managing the Evolution of Libraries and Information Services (2008), Attracting and Retaining Talent in the Post-Recession Legal Profession (2010), Strategic Development for Practice Group Leaders (2010) and Change Management for Law Firms (2011). She also co-authored, with Nick Brook, Business Continuity Planning and Management for Law Firms (2012).

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