Emerging Approaches to Information Services

Ark Group’s new book Emerging Approaches to Information Services aims to shed light on the shifting role of the information services function

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  • Publication date: August, 2017
  • Pages: 100
  • ISBN: 978-1-78358-246-4


Over recent years we have been witnessing a shift in the role of information services and research staff in law firms. These functions are in a period of transition, fueled by new disruptive technologies, increasingly competitive pricing, and building budgetary pressures. With law firms continually pushing to stay relevant in the digital age, the information functions will become less shackled to a physical library space and more widely implemented throughout the firm. 

As law firms shift their work streams and cultures to align themselves with the digital world librarians, research staff, and knowledge managers will become more integrated in the firm’s day to day functions, with more robust and powerful technology supporting them. With the wealth of data and new research potential this will open up, information services can now, more than ever, leverage a strong competitive advantage for law firms.

Ark Group's new book Emerging Approaches to Information Services aims to shed light on the shifting role of the information services function. With input from industry leaders from the libraries, research, and knowledge management fronts this title explores the best methods of optimizing the functions strategically to leverage the best competitive advantage for the firm. 


  1. Gaining a competitive advantage through corporate libraries and information professionals
  2. Library and knowledge management – A good fit
  3. The role of the Law Firm Library in driving growth and revenues in the age of digital data and knowledge
  4. Turning losses into gains – realigning law firm research
  5. Developing a CI function in a resource-constrained environment
  6. Proactively delivering information services via technology, automation, and predictive analytics
  7. Moving from content aggregation to content intelligence
  8. How artificial intelligence is transforming legal research
  9. The evolving online legal research landscape and opportunities for legal research optimization
Full Overview


Lance Sapsford
Director of business development and marketing at Ince and Co
Michael Carrillo
Business development and marketing manager, White and Case
Oz Benamram
Oz Benamram is chief knowledge officer at White & Case, providing the firm with strategic direction on the use of KM and technology. He leads the knowledge department in developing and implementing the systems and processes that enable the firm to use its collective knowledge to benefit clients worldwide. Oz is a globally recognized thought leader and a frequent speaker on legal IT and KM subjects. He has won numerous awards for leading innovation in legal KM, including the creation of an enterprise search system.  
Annie Youngblood
Manager of business intelligence at Pillsbury Winthrop Shaw Pittman
Marlene Gebauer
Director of knowledge solutions at Greenberg Traurig
Steve Lastres
Director of library and knowledge management at Debevoise & Plimpton
Jennifer Mendez
Senior manager of KM Firm Solutions at Ogletree Deakins
Marcia Burris
Research and information consultant at HBR Consulting
Constance Ard
Constance Ard is an information professional with nearly 20 years of library experience. She offers business information and content management solutions through her consulting practice Answer Maven. Before launching the consulting practice, Constance served as a law librarian for 12 years. She received her MSLIS from the University of Kentucky in 1995. Throughout her career, Constance has worked to develop a strong background in management and research as well as project management. She specializes in working with organizations to assess information problems, user needs, and expectations, and offers solutions to improve and leverage company expertise to solve those problems. This specialty includes working closely with management, end-users, and information technology. Technology and information are irrevocably intertwined and, in order to meet user requirements, information and content managers must work collaboratively with IT to ensure organizations meet their business goals. Constance is an expert at facilitating those relations. As a respected information professional she has spoken on topics from legal research for non-legal researchers to e-Discovery preparation and big data text analytics. Constance served as the Conference Planning Chair for the 2013 Association of Independent Information Professionals. She received the Outstanding Chapter Member Award from the Kentucky Chapter of Special Libraries Association in 2006 and the Professional Member Award in 2008. She also received the Kentucky Libraries Special Librarian of the Year Award in 2007.
Mark Gediman
Mark Gediman is a Reference Librarian for Alston & Bird, LLP, supporting the research needs of more than 800 attorneys and paralegals. Past President of the Southern California Association of Law Libraries as well as co-founder and co-chair of the PLL-IP Competitive Intelligence Caucus.  Mark writes and presents regularly on Competitive Intelligence, research and library management issues for the American Association of Law Libraries (AALL), Legal Marketing Association (LMA), the Special Libraries Association (SLA), SCALL, NoCALL, ACI and HALL.  He is the author of Chapter 8 of Business Intelligence for Law Firms (Ark-2012), Chapter 6 of Strategic Intelligence for Law Firms (Ark-2018), Chapter 5 in Innovations in Legal KM (Ark-2017) and articles in AALL Spectrum, Practicing Law Management Week, Paralegal Today and Facts & Findings-The Magazine of the National Assoc. of Legal Assistants (NALA).  Mark is a graduate of the University of California-Riverside.

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