The Future of Legal Services: Expert Analysis, US Edition

Expert Analysis on the future of the law firm and the ‘new world’ of legal services

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  • Publication date: August, 2011
  • Pages: 97
  • ISBN: 9781907787973


As law firm leaders look to the future following the global recession, few will deny that the profession has entered a period of unprecedented change. 

This is evident not only in the way that legal services are procured, but also in how firms manage the expectations of their clients. This includes pressure to adopt alternative fee arrangements and to provide a leaner, more efficient service. Gone are the days when lawyers could charge by the hour and clients would pay without question. The client is now very much in control.

Managing Partner's report, The Future of Legal Services features in-depth guidance, analysis of key trends to keep an eye out for, lessons learned, and practical advice provided by the professions most well respected and leading experts on law firm management. These include:

  • Patrick J. McKenna, law firm strategy and management consultant 
  • Jim Hassett, founder, LegalBizDev 
  • Patrick J. Lamb, founding member, Valorem Law Group 
  • Michael Bell, managing principal, Fronterion - Robert Sawhney, managing director, SRC Associates 
  • Bruce MacEwen, president, Adam Smith Esq 
  • E. Leigh Dance, president, ELD International 
  • Paul Lippe, founder, Legal OnRamp 
  • Dr Silvia Hodges, lecturer in marketing and management, Fordham Law School 
  • Steven A. Lauer, independent consultant 
  • Tom Berman, owner, Berman & Associates 
  • Larry Bodine, editor in chief, 
  • Dan DiPietro, chairman, and Gretta Rusanow, senior client advisor, The Law Firm Group, Citi Private Bank 

Not only do they reveal their visions for the future of the law firm and the ‘new world’ of legal services, but they provide expert advice on how to tackle the foreseeable challenges and opportunities. They cover topics including:

  • The law firm of 2015 - How it will be shaped by dominant market forces including alternative fee arrangements (AFAs), legal process outsourcing (LPO) and project management.
  • International horizons – Addressing the changing needs of international clients, and strategies on how law firms can expand into new markets.
  • The Asian legal market - The pros and cons of setting up shop in the region.
  • Brave new firm - Best practice approaches to managing the level of change required to adapt and survive (and prosper) in the challenging legal landscape.
  • Emerging trends that are changing how lawyers and law firms work – The formal assessment of value, increased collaboration, the restructuring of work, unbundling of services and self-help.
  • Power of the purse – How corporate procurement is influencing law firm selection.
  • Combined forces affecting in-house counsel relationships –Key trends and their effects on the provision of legal service to business entities.
  • The challenge of sharing leadership - Cultivate self-awareness, shared commitment, developing working relationships and defining leadership roles.
  • Cultural evolution - The effect that international mergers are having on law firm culture, and the challenges for managing partners.
  • Legal project management – A trend that is here to stay.
  • The need for disruptive change in litigation - Improving the litigation process to bring measureable value to the resolution of cases.
  • The next big thing – Information integration to reduce risk - Using integrated practice management software programs to reduce risk on a case by case basis. 
  • Maximizing online presence - Social tools that individual lawyers and firms will need to use to win new clients.
  • Managing law firms in challenging times – A focus on AFAs and buying growth through the successful acquisition and integration of laterals into the firm.
  • Legal process outsourcing - A strategic priority - Making third-party relationships meaningful and successful.

Firms which are open to change and introducing new ways of working are likely to emerge from these difficult times stronger, more efficient and more flexible to the developments that are shaping the future of legal services. 


Expert analysis 1: The law firm of 2015

Expert analysis 2:The international horizon

Expert analysis 3: The Asianlegal market

Expert analysis 4: Brave new firm

Expert analysis 5: Emerging trends that are changing how lawyers and law firms work

Expert analysis 6: Power of the purse – How corporate procurement is influencing law firm selection

Expert analysis 7: Combined forces affecting in-house counsel relationships

Expert analysis 8: The challenge of sharing leadership

Expert analysis 9: Cultural evolution

Expert analysis 10: Legal project management – A trend that is hereto stay

Expert analysis 11: Legal process outsourcing – A strategic priority

Expert analysis 12: Disruptive change in litigation needed now more than ever

Expert analysis 13: The next big thing – Information integration to reduce risk

Expert analysis 14: How law firms can maximize their online presence

Expert analysis 15: Managing law firms in challenging times

Check our Executive Summary and full table of contents here


Ben Rigby
Editor, CDR (Commercial Disputes Resolution). Former editor of Costs Lawyer, and former acting features editor of the Solicitors’ Journal. Non-practising solicitor, and has worked at the Law Society of England & Wales and the Ministry of Defence.
Bruce MacEwen
Founder and president, Adam Smith Esq.
Dan DiPietro
Chairman, law firm group, Citi Private Bank.
Dr Silvia Hodges Silverstein
Executive director, Buying Legal Council, New York. Former vice president, Strategic Market Development, Sky Analytics. Researcher and Lecturer, Columbia Law School, New York. Silvia can be reached via email or at her website.
E Leigh Dance
Head, global legal services, management consultancy ELD International.
George W Russell
Writer and editor, residing in Tai Peng, Lamma Island, Hong Kong.
Gretta Rusanow
Senior client advisor, Citi Private Bank’s Law Firm Group.
Jim Hassett
Author and Founder, LegalBizDev.
Larry Bodine
Larry Bodine is the editor-in-chief,
Michael Bell
Founder and managing principal, Fronterion LLC.
Patrick J Lamb
Patrick Lamb is founding partner of ElevateNext Law, LLP, and vice president of Elevate Services, Inc. Pat and his long-time partner Nicole Auerbach founded ElevateNext Law in 2018 to provide legal services in alignment with Elevate Services, a global law company. The unique arrangement armed ElevateNext with global capabilities and a wide array of additional tools to utilize in crafting solutions for its customers. ElevateNext allows Elevate to offer its customers services that include practice of law areas it previously had to defer to other law firms. Pat has been a long-time innovator in the delivery of legal services. Having launched Valorem Law Group in January 2008, Pat became the leading voice for alternative fee structures in all types of legal matters, including complex business litigation. Valorem has been recognized by clients and others as one of the leading AFA firms in the country. Pat pioneered the essential relationship between alternative fees and client service, and has long argued that alternative fees are but one of several essential tools that should be deployed to serve clients. Pat has been recognized four times as a BTI Consulting Client Service All-Star MVP, and Valorem has been named six times a member of the BTI Client Service A-Team. Pat remains an active practicing lawyer but now is devoting considerable attention to designing solutions for customer issues that help avoid litigation and disputes. He has tried numerous cases around the country and draws on his long experience as a litigator and trial lawyer to design effective solutions. He is in great demand as a speaker, at both public and private events. He is a prolific writer, including his periodic column for the ABA Journal’s award-winning New Normal section and his blog, In Search of Perfect Client Service, His latest book, Alternative Fee Arrangements for Litigators and their Clients, was published by the ABA in 2014. He can be found on Twitter at @ElevateLamb.
Paul Lippe
CEO, Legal OnRamp. 
Robert Sawhney
 Managing director and senior partner at SRC Associates Ltd, a Hong Kong based consulting firm.
Steven A Lauer
Steven A Lauer is principal of Lauer & Associates and consults with law departments and law firms on the value of legal services.
Thomas Berman
Founder, Berman & Associates

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