In November 2018, the International Standards Organization (ISO) published its new standard on knowledge management – ISO 30401.
This is the first standard on knowledge management (KM) ever to be introduced and is global and industry agnostic. The standard came about due to an increasing recognition of the need for, and importance of, Knowledge Management, as well as a certain amount of ambiguity in the understanding of what KM is.
The standard begins by defining eight key principles of knowledge management, which taken together form the basis of best practice in the discipline, before going into prescriptive text about how organizations should carry out KM in practice.
The standard acts as a good guide for an organization of any size, in any sector, located anywhere in the world, to be able to benchmark its KM practices. It also acts as a useful toolkit for organizations that are just beginning their KM journey and need advice on how. This collection of case studies features organizations from many different sectors across the globe that are demonstrating best practice KM. Each case study deals with a different theme expanded upon in the standard, showing how KM is evolving, allowing readers to understand what is required by the new global standard in more practical terms.
The published standard is prescriptive and gives rules and guidelines – this book adds color to the clauses by showing practical examples of the principles of the standard in action.
Chapter 1: The evolution of the KM standard
Nick Milton, director, and co-founder of Knoco Ltd
Chapter 2: Guiding principles of the standard
Karen Battersby, director of knowledge management, Freeths
Chapter 3: Context and culture
Liz Hobbs, project manager, Transport for London
Chapter 4: Knowledge development and the knowledge lifecycle
Libbie Evans, senior manager, knowledge management, and Meghna Shah, change management and communications manager, TD Bank
Chapter 5: Knowledge management enablers
Peter Brown, head of performance knowledge, English Institute of Sport
Chapter 6: Knowledge management culture
Dominique Poole Avery, knowledge manager, Arup
Chapter 7: Leadership for KM
Karen Elson, major projects consultant and chartered engineer, Olympics Learning Legacy
Chapter 8: Planning and operating KM
Rupert Ashley Lescott, specialist in knowledge management, Dubai Electricity and Water Authority (DEWA)
Chapter 9: Performance and improvement
Darryl Wing, director of knowledge management, Fluor
Chapter 10: The future of KM
Patrick DiDomenico, chief knowledge officer, Ogletree, Deakins, and James Lee, co-founder, and CEO, LegalMation
Chapter 11: Will the standard do what it needs to do?
Dave Snowden, chief scientific officer, Cognitive Edge