Knowledge Auditing: an Activity-Based Method for Organisational Success

Knowledge Auditing provides a simple, practical guide to auditing knowledge that will allow your organisation to reduce costs and wasted time, and to increase productivity, improve hiring, and align training with work.

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Details

  • Publication date: September, 2013
  • Pages: 113
  • ISBN: 9781783580750

Description

In business, it’s not always about who you know. When it comes to successfully achieving your organisational goals, it’s worth considering what you know. More specifically, what your employees know.

Find your buried business treasure

Intangible assets make up more than 80% of market capitalisation and that makes now a great time to evaluate the role that knowledge plays in your operational capability and capacity.

By undertaking a knowledge audit, you have the chance to reduce costs and wasted time, increase productivity, improve hiring, and align training with work.

What knowledge auditing can do for you

Knowledge Auditing provides a simple, practical guide to auditing knowledge. Using this coherent method, you can identify the critical knowledge required by specific activities to achieve corporate objectives.

  • Introduces the power of the knowledge value chain: from task to activity to business process
  • Leads to improved operational performance at a lower cost through better use of knowledge
  • Results in shorter ramp-up time for new hires or transferees

Contains three practical knowledge audit templates.

Contents

Chapter 1: Introduction

Chapter 2: The business challenges

Chapter 3: The knowledge value chain

Chapter 4: Lean and activity auditing

Chapter 5: Activities and knowledge

Chapter 6: The activity-based knowledge audit

Check our Executive Summary and full table of contents here

Authors

Matthew Loxton
Matthew Loxton is a certified knowledge management practitioner with extensive international experience in putting knowledge to work in achieving organizational goals. He has served in senior, global KM roles in the US and Australia. Matthew holds a master’s degree in knowledge management from the University of Canberra. He is a peer reviewer for the international journal of Knowledge Management Research & Practice, and he has written numerous KM articles for various publications. Pro bono roles have included KM and IT governance work with the Queensland Emergency Medicine Research Foundation (QEMRF) and the St. Andrew’s Medical Research Institute (SAMI).Matthew currently works as a senior analyst for knowledge management at Whitney, Bradley, & Brown, contracting to the Veterans Health Administration, and he regularly blogs on knowledge management and organizational learning, Matthew can also be followed on Twitter.

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