Optimising Employee Engagement and Conflict Management

Develop a more motivated, productive and successful workforce

Additional taxes may be applicable


  • Publication date: May, 2011
  • Pages: 79
  • ISBN: 9781907787751


The results are in. Our research is showing that firms leading in the area of employee engagement are delivering not only improved profitability, but:

  • Better employee retention; 
  • Improved business and client relationships; 
  • Lower employment related complaints or disputes; and 
  • The resulting decrease in hefty litigation costs. 

These are all benefits that Ark Group’s report on Optimising Employee Engagement and Conflict Management can help you realise for your own organisation.

Not only does it provide a comprehensive guide to employers’ legal obligations and latest best practice in employee engagement and conflict management, but it features real-life case studies of organisations currently achieving success in the field.

Experienced employment lawyer, mediator and author Catrin Mills also provides her expert advice on how these strategies can work in your own firm to develop a more motivated, productive and successful workforce. Specifically, the report will enable you to:

  • Understand the fundamentals of employee engagement and conflict management; 
  • Build the business case and get senior management on board; 
  • Stay on the right side of the law in terms of your obligations to staff; 
  • Reduce absence, stress and cost by implementing an effective employee engagement programme; 
  • Reduce conflict in the workplace, and handle it more effectively when it does occur; 
  • Identify the benefits and appropriateness of different courses of action in different scenarios – e.g. mediation; and Learn from the successes and pitfalls of leaders in the field. 


Chapter 1: A workforce in conflict

Chapter 2: An adversarial relationship

Chapter 3: The role of stress in conflict

Chapter 4: Introducing employee engagement

Chapter 5: The fundamentals of employee engagement

Chapter 6: Bringing work and home together in flexible working

Chapter 7: Mediation

Chapter 8: The business case for change

Case study 1: Swag and Pandora – The importance of effective communication  and management

Case study 2: Goodman Masson – Employee experience versus corporate values

Case study 3: Arcadia Group – Implementing a mediation scheme

Case study 4: The TCM Group – A mediator’s view

Case study 5: Metro – Engaging a workforce

Check our Executive Summary and full table of contents here


Catrin Mills
Coach (stress and time management skills for the legal profession), The Lawyer Coach.

You may also be interested in..

Think about attending..