Nathaniel Slavin

Nat Slavin is a founder and partner in the Wicker Park Group. He regularly advises law firms on client service strategies and has conducted client feedback interviews with more than 500 clients on behalf of law firms. He also leads law firm client teams, trains lawyers on all aspects of building client loyalty, and advises individual lawyers on leadership and client development. He has authored more than 100 articles and frequently speaks on client service, client loyalty, and trends in the legal industry. He served as publisher of InsideCounsel and held various editorial and management positions at the company from 1992–2006. Nat is an elected fellow in the College of Law Practice Management and a Legal Marketing Association (LMA) Hall of Fame Inductee. He served as president of International Board of Directors LMA in 2007 and as a board member from 2003–2007 and is the 2017 president of the West Region. He has served on the board of directors for Across the Table, Open Books, Poder Learning Center, and Shift Worldwide.

Sally Dyson

Sally Dyson is the founder and director of Firm Sense Limited, a consultancy specialising in providing client listening services and client relationship management advice to law firms. Sally qualified as a solicitor and practised at Slaughter and May. She then worked as an in-house lawyer for nearly a decade before moving on from the pursuit of law to establish Firm Sense. Sally combines expertise in client listening with an in-depth understanding of the legal market to advise law firms on aligning organisational practices and individual behaviour with specific client needs in order to improve client retention, win business, and improve profitability. Sally is an Affiliate Member of, and is regulated by, the Market Research Society. In the context of optimising client relationships, she has developed particular knowledge on the topic of law firm fees and is the author of an Ark report entitled Budgeting and Negotiating Fees with Clients: A Lawyer’s Guide. Sally is also a regular speaker at public conferences and private workshops and is a contributor to professional journals. Sally can be contacted by email or at Firm Sense Limited. For more information please visit their website.

Harriet Creamer

Director, Outer Circle

Douglas McPherson

Director, Size 10½ Boots

Dr Alicia Fortinberry

Founder and principals of Fortinberry Murray

Dr Bob Murray

Founder and principals of Fortinberry Murray

Andrew Hedley

Andrew Hedley works with the leaders of law firms on issues of vision, strategy, and change. He established Hedley Consulting in 2005 after almost a decade as the business development director of two UK top 20 international law firms. His practice is recognised as a leading boutique strategy consultancy within the legal sector.  Andrew is a recognised expert in the field of law firm mergers. Whilst working within private practice he was a member of a small strategy group tasked with pursuing M&A opportunities which led to the execution of a number of significant mergers as well as numerous early-stage negotiationsand evaluations. He has carried this expertise through to his consultancy practice and now advisesfirms at all stages of the merger process – from creating initial strategy, to candidate firm identification and evaluation, through the full negotiation and business case development process and, finally, postcompletion implementation strategy and delivery. Andrew’s wider practice is focused on the legal sector and issues of vision, strategy, and change in what is an increasingly dynamic and unpredictable market. He is engaged by firms on both a project and retained basis to assist in developing strategy which responds to these challenges and creates sustainable competitive advantage. In addition to his strategic project advice, Andrew is also much sought after as a strategy group guide for away-days, a partner retreat speaker, workshop facilitator, and moderator.He has written numerous articles and masterclass features on the subject, as well as contributing chapters on the topic to published works, including The Law Society’s Law Management Section Merger Toolkit (2012). He is on the editorial advisory board for Managing Partner magazine and writes a monthly column on the topic of mergers which has been widely acclaimed. He is also the author of Ark Group’s Developing Strategic Client Relationships (2008) and Client Strategy in a Changing Legal Market (2011). Andrew is also on the advisory panel of NetworkMP, a leading peer network for managing partners of professional services firms. He sits on the judging panel of the MPF European Practice Management Awards and The Lawyer Management Awards. He is also the course director of the Cambridge Marketing College CIM Professional Diploma in Professional Services Marketing. Andrew has been admitted as a Fellow of the Institute of Directors, the Strategic Planning Society, the Chartered Management Institute, Cambridge Marketing College, and the Royal Society of Art. He is a member of the Triple Nine Society and the Cum Laude Society of the USA. Andrew can be contacted via email at Hedley Consulting. For more information please visit their website.

Peter Lane Secor

Peter Lane Secor is the director of strategic pricing and project management with Pepper Hamilton LLP. Mr. Secor concentrates on legal project management with a focus on improving effi ciencies through shared management responsibilities, strengthening communication and making value transparent. His expertise includes client/matter profi t analysis and providing partners with performance evaluations from a fi nancial perspective.

Megan Heltemes

Director Strategic Account Management, Elevate Services, Inc. 

Eric S. Meltzer

Director of strategy and pricing at Lane Powell

Patrick Fuller

Patrick Fuller is the vice president of business development for Neota Logic, Inc., based in New York City. With nearly 20 years of experience in the legal profession, Patrick is often referred to as one of the leading experts and pioneers in legal competitive intelligence (CI), particularly in the art of translating big data into intelligence for business development (BD) and organizational strategy purposes. Previously, Patrick served as the director of legal analytics for TyMetrix and ELM Solutions, helping legal departments to design and implement analytics and metrics management strategies. Prior to joining TyMetrix, he served as the vice president of product & market strategy for legal technology company Content Pilot. Additionally, Patrick was a senior consultant in the Client Growth Strategy practice with LawVision Group as well as an adjunct consultant with Hildebrandt Consulting, after serving as the global managing director of the Monitor Suite competitive intelligence platform he helped launch for Thomson Reuters Hubbard One. Patrick began his career in the legal industry with Martindale-Hubbell.

David H. Freeman

David H. Freeman, J.D., a former practicing lawyer, is the award-winning CEO of the David Freeman Consulting Group and founder of Law Firm CultureShift®. He is a best-selling author, speaker, consultant and coach who has shown thousands of managing partners, group and department leaders, partners, counsel, laterals and associates how to become better leaders and rainmakers.   For three consecutive years, David was recognized nationally as the top “Law Firm Business Development Consultant and Coach” in National Law Journal surveys, and for over twenty years, he has worked with hundreds of law firms world-wide, including over 1/3 of the AmLaw 200. David has authored three other books in the area of law firm leadership and business development: The Law Firm Leader’s Reference Guide for Creating a Business Development Culture; Secrets of the Masters: The Business Development Guide for Lawyers; and Weekly Reminders for Revenue-Focused Leaders, and he has written dozens of articles on the revenue-related aspects of leadership, service, strategy, and business development for many of the major legal publications.   David is a highly rated speaker, trainer and consultant who presents at firm retreats, law firm networks, bar associations, law schools, and law firm leadership conferences. His expertise has been recognized by his peers as evidenced by appointments as: An elected Fellow in the College of Law Practice Management The exclusive business development coach for the Women in Law Empowerment Forum (WILEF) Co-Chair the 2010 Annual Conference for the Legal Marketing Association (LMA) A former member of the Board of Editors for Marketing the Law Firm (an American Lawyer Media publication) A former member of the Education Committee of the Legal Marketing Association   In his work as the founder of Law Firm CultureShift®, David helps firms transform their culture of business development. His main areas of practice include leadership training and coaching for firm leaders; accelerated cross-selling; business development training and coaching; client service training; retreat design, speaking and facilitation; and business development culture assessments.

Andrea Maciejewski

Director of client engagement at Levenfeld Pearlstein, LLC

Mark Medice

Mark Medice is responsible for strategic marketing and new program development at Intapp, helping law fi rms to achieve client success using metrics and actions, exploring innovation in client service. Prior to Intapp, Mark led the Peer Monitor program at Thomson Reuters, consulting with law fi rm leaders on topics like fi nancial competitive intelligence and benchmarking, industry performance, rates, pricing trends and strategy, profi tability, among other metrics. He is a licensed attorney and also worked throughout his career with Morgan Lewis, IBM, and Procter & Gamble.

Paul Williams

Partner, Shook, Hardy & Bacon (based in Kansas City)