Reputation generally accounts for 70 per cent of the value of an organisation. Responsible governance and ethical business practices are therefore essential. This report considers reputation risk management as part of an integrated risk management system, and it discusses how such a system can be used to create and maintain a resilient and sustainable organisation.
Understanding the importance of a risk management approach is vital to business executives and officers, as well as to their advisers. Legal advisers in particular will find the approach relevant to their own risk management, as well as for advising clients.
This report provides comprehensive guidance on the main aspects of this highly topical issue, including on:
- Concepts of ethical leadership and values;
- Corporate social responsibility (CSR) and sustainable development (SD);
- The growing influence of the internet and social media, and their impact on the speed with which (mis)information travels; and
- The impact of the latest international and regional legislation relating to transparency and international standards.
The report includes a number of case studies providing inspirational examples of outstandingly resilient organisations and leaders, recent and noteworthy cases of successful reputation and crisis management strategies, and lessons to be learned from cases where major organisations have failed to manage their reputation risk.
Chapter 1: Background, trends, and drivers relating to reputation: The integration of ethics, values, and transparency
Chapter 2: Fundamental risk management aspects
Chapter 3: The value of reputation and defining the value as risk
Chapter 4: The value of values
Chapter 5: The ethics debate
Chapter 6: Reputation links with corporate responsibility and international case studies
Chapter 7: Trans-boundary legal issues
Chapter 8: Cultural issues: Developing and growing a business
Chapter 9: The impact of Internet use and awareness
Chapter 10: Trends in openness, transparency, and reputation risk
Check our Executive Summary and full table of contents here