Ark Group recently recorded a three part series with Richard Brzakala, and guests Nancey Watson, Hans D. Bengard and Dan Carroll discussing the importance of cost estimates in law firms, RFP's, scoping, value, data, and more:
This complimentary webinar series is available here
Client demands for fiscal prudence, cost control, and transparency around data will only intensify in the coming months and years as the legal marketplace undergoes even greater macroeconomic pressures as a consequence of the global COVID-19 pandemic.
Clients will face increased internal corporate pressures to create savings, controls and containment measures around their legal costs. They will invariably look to fundamental tools like cost estimates to help them achieve those measures. Show me the math is a one-of-a-kind prescriptive look at the benefits, importance, and the value that cost estimate strategies bring to individual matters, the overall client law firm relationship, and the legal service delivery model.
Show me the math is the first book of its kind entirely dedicated to understanding all of the strategic benefits, importance, and the value of cost estimates for corporate clients as well as law firms. Leveraging a 20-year career in corporate legal operations, Richard Brzakala reviews a plethora of topics on cost estimates and presents an in-depth analysis of the cost estimate framework and what clients (and firms) see as the most valuable components of a cost estimate strategy.
Show me the math is broken down into four core areas for consideration:
- The benefits of cost estimates
- The mechanics of cost estimates
- Operational challenges
- Value and cost estimates
The book also implementation topics, the dos and don'ts of successful implementation, and a special focus on overcoming challenges and meeting client expectations.
This is a comprehensive insider's view of what corporate clients expect from their panel firms and a playbook on how cost estimates can improve a firm’s market competitiveness in an increasingly homogenized and challenging legal marketplace.
Chapter one: The benefits of cost estimates
- The increased popularity of cost estimates
- What do clients look for in a cost estimate?
- What don’t clients want to see in a cost estimate?
- How clients are empowered by cost estimates
- The benefits of cost estimates to a law firm
Chapter two: The mechanics of cost estimates
- The continued utilization of the hourly rate billing model
- Cost estimates based on task-based billing models
- Utilizing dollar ranges in cost estimate proposals
- Buyer beware – stay away from commercial (street) rates in cost estimates
- Leveraging historical data and work
- Highlighting cost savings and efficiency in a cost estimate
- The importance of understanding variances and assumptions
- Calculating the variance cushion
- Leveraging law firm resources to develop cost estimates
- Calculating the staffing utilization ratio
- Challenging the traditional legal model
- Monitoring staff utilization ratio in cost estimates
- Measuring and monitoring work in progress (WIP) ratio
- The impact of changing resources on a cost estimate
- The benefits of using Alternative Fee Arrangements in a cost estimate
- Third party vendor costs
- How to treat disbursements in a cost estimate
- The importance of a communication strategy
- The criticality of properly defining and understanding scope
- The importance of communication during the cost estimate process
- Defining scope
- The law firm’s responsibility in defining scope
- The unpredictability of “scope creep” and accounting for variances
- Dealing with cost estimate overages
- The blame game – dealing with law firm fault bias
- Avoiding cost overages that impact a cost estimate
- How law firms should communicate overages to clients
- Dealing with multiple clients and instruction points on a cost estimate
Chapter three: Operational challenges
- Operationalizing a successful cost estimate strategy
- Case study – US insurance company
- Working through differences on a cost estimate
- Educating lawyers on the business of law
- Leveraging Legal Operation (Legal Ops) specialists
- Why do in-house counsel fail at cost estimates?
- Top ten list – what law firms dislike most about cost estimates
- The resistance to utilize cost estimates
- Beware of law firm caveats and disclaimers
Chapter four: Value and cost estimates
- How does value factor into a cost estimate?
- Measuring value using Value Indicators
- Value Indicators
- Law firm Value Indicator calculator
- What happens in the absence of value?
- Law firms need to stand their ground – clients are not always right
- Unlocking the value of cost estimates
- What type of insight or strategic advantage can cost estimate data give clients?
- How clients track the success of a cost estimate
- Tracking the success of cost estimates
- How firms should leverage cost estimate data for the benefit of their clients
- How can a firm win work on the basis of a cost estimate?
- When are cost estimates a waste of time and not necessary?
- Who cares about the math, show me the value!
- Is there any room for an “instinctive approach” on a cost estimate?
Chapter five: Other considerations
- How third party pass through hourly rates impact a cost estimate
- Treating cost estimates like a request for proposal (RFP) bid
- The importance of trust in cost estimates
- Challenging a law firm’s cost estimate
- How to get a firm to reduce its cost estimate
- What to do when a cost estimate fails
- Billing for a cost estimate
- What is the future for cost estimates?