Terms & Conditions

Print and online subscriptions supplied by Wilmington plc. 

1. The term publisher as used in these Terms & Conditions means Wilmington plc.

2. The term publication used in these conditions means the print Directory/Yearbook/Magazine/Diary/Report or online directory for which the order was placed.

3. Every possible precaution has been taken to ensure that the information within this publication is accurate at the time of research and of going to press and Wilmington plc cannot accept any liability for errors or omissions, however caused.

4. The information contained in this publication has, in the main, been supplied by the organisations listed while other information comes from a variety of sources.

5. All rights reserved.

6. No part of this publication, either in print or online, may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of Wilmington.

7. The information in the publication cannot be used for mail shots or email shots without the publisher's permission. Wilmington reserve the right to charge for the unauthorised use of data from the publication for either direct mail or email marketing.

8. A small number of dummy names and addresses may be included to enable Wilmington plc to monitor customer usage.

9. Under the telecommunications regulations 1998 there are rules relating to the use of telemarketing. Our lists are checked against TPS and FPS lists but our clients are still by law, responsible for their own use of phone and fax numbers listed.

10. If the purchaser has not previously been a customer of Wilmington plc (or before 1st October 2010 any of its associated trading companies), a pro-forma invoice is sent out and the publication will not be mailed until payment in full is received.

11. If a previous customer who has bought from Wilmington plc (or before 1st October 2010 any of its associated trading companies) in the last 3 years, places an order, then the publication will be sent out immediately with an invoice included.

12. Our terms of payment are: STRICTLY 14 DAYS NET - Interest is payable at a rate of 8% per month above the Bank of England base rate together with compensation for debt recovery cost pursuant to the provisions of The Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by The Late Payment of Commercial Debts Regulations 2002, on all invoices not paid within these terms.

13. If you are setting up a standing order, you will receive a 10% discount on the publication price for each edition of your chosen publication, for a minimum of the next three years. By taking up this offer you are agreeing to buy the publication (with standing order discount) every year for a minimum of three years. If at any time you wish to cancel the standing order you must inform the Customer Services Department in writing at Wilmington plc, 6-14 Underwood Street, London, N1 7JQ Email: client.care@ark-group.com no later than 10 weeks prior to the publication of the next directory.

14. If a standing order is cancelled for the Waterlow Solicitors and Barristers' Directory prior to the minimum period of 3 years then any discount gained on a previous edition or editions, of the publication, will be invoiced by Waterlow.

15. Standard delivery for all currently available publications is 5-7 working days

16. Magazines will be despatched on the day prior to publication date

17. Pre-orders for books or directories will be despatched upon publication

18. For online products, usernames and passwords will be sent within 48 hours of payment. For customers who have pre-ordered a directory with an online element, which has not yet been published, will receive their username and password within two days of receiving their hard copy publication.

19. Any changes to delivery names and addresses must be made in writing to client.care@ark-group.com no later than 1 week prior to publication/despatch date.

20. Claims for missing issues and/or non-delivery of publications must be submitted within two months of the original despatch date. Please note all claims must be in writing to our Customer Services Department, Wilmington plc, 6-14 Underwood Street, London, N1 7JQ Email: client.care@ark-group.com

21. Cancellations are accepted up to 10 weeks prior to date of publication however this has to be writing to our Customer Services Department (contact details above). Please state clearly which publication this is referring to. Please note that we only accept authorised cancellation orders. For all ARK, Fundraiser & Solicitors Journal subscriptions a signed order form is a binding contract between the client and the publisher. Once a signed order form has been received and the subscription period indicated on said order form begins, cancellations are not accepted and payment must be made. 

22. Returns are NOT accepted unless the goods are faulty upon delivery. If your Wilmington publication is damaged when you receive it, we will of course exchange it. Please contact our customer services department on 020 7490 0049 within seven days of receiving the publication to arrange and authorise the return of the publication (contact details above). Please Note: We cannot refund or replace any unauthorised returns.

23. As from September 2013 all Solicitors Journal, Managing Partner, Private Client Adviser and Trade & Forfaiting Review subscriptions will be placed on a rolling subscription scheme unless otherwise advised in accordance with the following terms and conditions;

By way of notice, we will issue a reminder to the subscriber a minimum of 4 weeks prior to the subscription rolling into a new 12 month period clearly stating the cost that will be invoiced. The subscriber can then request to revert to  standard subscription or cancel their subscription at any point up to 10 days prior to the renewal date by sending an email to client.care@ark-group.com or a letter to the Customer Services Department at Wilmington plc, 6-14 Underwood Street, London, N1 7JQ.

Please note that telephone calls may be recorded for quality and training purposes.


1. When you place an order, your details will be added to the ARK Group database in order to process your booking and inform you of related events, publications and services from Ark Conferences Ltd (ARK). If you do not wish to receive these please e-mail client.care@ark-group.com.

2. This clause sets out the responsibilities of ARK Conferences Ltd (ARK), and the Customer in relation to the General Data Protection Regulation and any other applicable data protection law (Data Protection Law). Any terms or words defined in Data Protection Law and used in this clause relating to personal data shall have the meaning set out in Data Protection Law. Where ARK processes any personal data in relation to services or products covered by these Terms and Conditions, it does so as a data controller on its own behalf (including in order to comply with its obligations and exercise its rights under this agreement) and shall comply with Data Protection Law in respect of such processing. Where the Customer provides any personal data in relation to this agreement, it warrants that it does so in compliance with Data Protection Law and that ARK may, under Data Protection Law, process such data as required or anticipated by this agreement, and the Customer shall be responsible for any costs, losses or expenses ARK incurs or suffers as a result of breach of such warranty.

3. By ordering a delegate place at an ARK event, you authorise ARK to share your information with sponsors and other carefully selected commercial partners involved in the event, in order for them to operate the event, send direct marketing to attendees, and as otherwise required by them. These organisations are acting as data controllers in their own right, and you should refer to their own privacy policies if you have any questions or concerns over their use of such information. ARK is not responsible for and shall not be liable in any way in respect of, such third parties’ use of personal data. Please e-mail client.care@ark-group.com if you do not wish to receive information from our commercial partners.