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Optimizing Client Service: Delivering Value and Enhancing Experience

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Optimizing Client Service

Optimizing Client Service examines how legal services firms can achieve competitive differentiation through outstanding client service.

Tipping Point
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Transformation and Innovation in the Legal Department

Multiple Expert Contributions
Future Law Firm Business Models
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Future Law Firm Business Models

Multiple Expert Contributions
At its core, the purpose of strategy in any for-profit organization is to position the firm to achieve better and more sustainable returns than the competition. In other words, the purpose of strategy is to capture a sustainable competitive advantage. Doing so requires the firm to satisfy major stakeholders (primarily customers, but also knowledge workers, shareholders, and others) over both the near and longer term. Ultimately, business strategy is about winning in competitive markets. Due to overwhelming
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Strategic Planning for Law Firms: A Practical Roadmap 2nd edition

John Sterling
Legal leadership: a handbook for future success
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Legal leadership: a handbook for future success

Multiple Expert Contributions
Innovations in Legal Project Management
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Innovations in Legal Project Management

Multiple Expert Contributions
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Strategic Innovation as an Emerging Firm Function

Multiple Expert Contributions
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Featured Events

Webinar

Pricing Different Practices, Differently

An on demand webinar that examines approaching different practice areas as entirely different business units within the firm
31 December, 2018
Online

Upcoming Events

Masterclass training

Women in Law

06 February, 2019
San Francisco, USA
Conference

WOMEN LEGAL 2019

07 February, 2019
San Francisco, USA
Conference

Best Practices & Management Strategies for Law Firm Library, Research & Information Services

21 February, 2019
New York, USA
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