Disruptive Innovation in Legal Services

As deregulation and technology enable new legal services providers to enter the UK market, many firms operating under the traditional partnership structure are looking for more insight and guidance on how to compete with new market entrants and demonstrate an unrivalled service to clients. This conference will provide further insight on alternative business models and why these are profitable, as well as sharing practical guidance on how you can deliver new and more competitive legal services.


  • 19 April, 2018
  • 09:00 - 17:30
  • De Vere Holborn Bars, London, EC1N 2NQ, United Kingdom (View Map)

Additional taxes may be applicable


Download the brochure for this event


09:00 Registration

09:30 Chair’s opening remarks
09:40 The business model: What is it and how does it create value?
  • The holistic business model: essential for long term success
  • The focus on providing value to client and firm
  • Current market position and future competition
  • The transformation is underway 
Alan Hodgart, Managing Director, Hodgart Associates
10:00 How will new talent disrupt new business models?
  • Attracting new talent, retaining new talent
  • What is going to be the impact of new talent on delivery of legal services?
  • How to better align talent pool with needs of new clients

Christie Guimond, Research & Development, Ashurst

10:40 Morning networking break
11:10 Case study: New legal service provision
  • What has been the impact of productisation of legal knowledge?
  • Understanding the subscription based model
  • Maximising the use of technology


11:50 Case study: Yuzu new legal start up

  • What’s the business model underpinning Yuzu?
  • The relationship objective with the in-house legal department
  • The whole approach: costs, headcount and investment

Robin Saphra, CEO, Yuzu


12:30 Pricing strategies: exploring the alternatives
  • Does current billing structures reward poor behaviour?
  • Getting the right behaviour on billing
  • Re-engineering the meritocracy structure
  • Exploring alternative billing models

Steph Hogg, Procurement, Bids and Pitches, Validatum

13:10 Networking lunch 
14:10 More flexible regulation of solicitors: opportunity or threat?
  • The new mezzanine model: the blurring in distinction between in-house and private practice
  • Unregulated organisations using a solicitor brand
  • Partnering between regulated or ABS: sub-contracting legal activities
  • Cultural implications

Iain Miller, Partner, Kingsley Napley


14:50 What’s driving the partnership decision-making process?

  • Symbiotic relationship with management
  • Impact on billable hours / profit management
  • Partners are trustees now not owners
  • There are tougher decisions ahead?

Alan Hodgart, Managing Director, Hodgart Associates


15:30 Afternoon break


15:50 In-house: What does the general counsel want?

  • What the in-house lawyer wants in their relationship with law firms
  • How that relationship is likely to change and drive new business models 
  • What this means for changing operations, evolving roles, knowledge management, new technology

Ian WhiteExperienced Chief Legal Officer and Consultant


16:30 From chat bots to tech-powered legal advice, how will technology disrupt and innovate legal services? 

  • How will technology disrupt future business models?
  • How can technology respond to client needs?
  • How can the technology savings be passed on: the lawyer or the client?
  • Data and analytics as a driver for change

Joanna Goodman, Technology Columnist

Chrissie Lightfoot, Author, Legal Tech Investor

Ian White, Experienced Chief Legal Officer and Consultant

17:20 Chair's closing comments

17:30 Close of conference



Full Description

As deregulation and technology enable new legal services providers to enter the UK market, many firms operating under the traditional partnership structure are looking for more insight and guidance on how to compete with new market entrants and demonstrate an unrivalled service to clients. This conference will provide further insight on alternative business models and why these are profitable, as well as sharing practical guidance on how you can deliver new and more competitive legal services.

This new conference taking place in April 2018 is the ideal forum to gain crucial insight into the business models used by emerging competitors and to identify new and innovative service delivery methods that could save time, money and increase your profitability.

Why attend?

  • Assess the impact of regulatory reform on business models
  • Understand the value of a business model that works and create a winning strategy
  • Uncover the impact of new talent to the legal workplace and what this means for your staff retention and recruitment strategies
  • Case study: Identify new ways of delivering legal services – hear from a legal start-up
  • Explore the alternatives to traditional billing structures
  • Panel discussion: Take a closer look at how new technology is impacting traditional legal processes

Speakers include:

  • Joanna Goodman, Technology Columnist and Author of Robots in Law: How Artificial Intelligence is Transforming Legal Services
  • Chrissie Lightfoot, Entrepreneur Lawyer, Legal Tech Investor
  • Robin Saphra, CEO, Yuzu
  • Alan Hodgart, Managing Director, Hodgart Associates
  • Christie Guimond, Research & Development, Ashurst

Who should attend?

Senior law firm leaders will benefit from exploring alternatives to the traditional partnership structure, as well as finding out how the changing relationship with in-house counsel is affecting traditional business models. Professionals working in innovation and strategy at law firms should attend to stay up-to-date with the latest trends, and heads of practice, practice managers and research and development professionals can benefit from insight into alternative pricing strategies and new talent retention methods.

This event will also be of interest to: Partners, solicitors, IT directors, risk directors and knowledge management directors.

Early Bird Rate

£395 + VAT per delegate. Register before Friday 23 February 2018 to redeem your £100 saving.

Standard Rate

£495 + VAT per delegate.

Top industry speakers

Alan Hodgart

Managing Director, Hodgart Associates

Alan Hodgart, who is recognized globally as the leading professional firm strategist, leads the firm. Alan was trained in strategy consulting by a leading US strategy consultancy and worked in the large corporate sector before choosing to focus on professional firms.

Alan’s professional career has been spent in advising on strategy formulation and implementation. As a part of this he assists clients with the organisational changes that are required to implement their strategy. His work in this area has focused on organisational dynamics and relationships at both the group and individual level. While the thrust of his work is at the ‘big picture’ level, he has enormous experience and skill working at the micro level of change (which is critical in any change programme).

Alan is recognised as the leading strategic change consultant to professional service firms in Europe and one of the few leaders globally. His client base includes some of the leading firms in all major professions and also includes a wide range of smaller to mid-market firms in many countries. The legal market is a particular area of focus. While based in London, Alan works at an international level. His client base extends throughout Europe, North America, Asia Pacific and Latin America.

Alan has written extensively on management issues facing professional firms. His two most recent books are Organizational Culture in Law Firms (ARK, 2012) and Strategies and Practice in Law Firm Mergers (Legalease, 2005).

Prior to his career as a consultant Alan had a successful career as a professional cyclist, competing as a six-day track rider as well as in major road races and tours. He employs his knowledge and experience in competitive sport to the business environment.

Christie Guimond

Research & Development, Ashurst LLP

Christie joined Ashurst in 2010 and has worked in several capacities including legal project management, strategic business change and R&D.  She is qualified as a project manager with the Association for Project Management Professionals, and is also undertaking a Masters in Project Management from Newcastle Business School.  

Her experience includes setting up and running one of the City's first legal project management capabilities within the Finance team at Ashurst in 2010, as well as leading the implementation of Ashurst's global strategy in 2014. In her current role in Research & Development for Ashurst Advance Christie is responsible for conducting market research into competitor behaviours and monitoring current and future legal trends.  She is also responsible for capturing, evaluating and deploying a wide range of innovations and change initiatives across all areas of client services, human resources and leadership, knowledge management, alternative legal service models, new ventures, and digital technology solutions.

Robin Saphra

CEO, Yuzu

Steph Hogg

Procurement, Bids and Pitches, Validatum®

Steph is a seasoned procurement professional with over 15 years’ experience gained in the Financial Services sector as head of legal procurement for a FTSE 100 company, and is one of only a handful of legal procurement specialists in the UK regularly working with the largest and most sophisticated of law firms. Bringing thought leadership to the sector, she has unrivalled practical experience in running legal panel processes and developing and maintaining successful, collaborative relationships, underpinned by world class MI and reporting that truly meets client needs. Respected by legal firms for being honest and straight talking, Steph is passionate about helping firms and their clients work together to define and deliver excellent value for money, and is very clear on the difference between value and price!

A regular conference speaker and author on legal procurement, Steph’s unique insights also draw upon first-hand experience gained in commodities as diverse as IT and consultancy, and make her uniquely placed to help firms navigate the professional, institutionalised approach to buying that is fast approaching the legal profession.

Steph works exclusively with law firms to help them optimise external legal procurement relationships.

Iain Miller

Partner, Kingsley Napley

Iain is a partner in Kingsley Napley LLP. His particular expertise is in the field of legal services regulation and legal ethics. He is General Editor of Cordery on Legal Services and co-editor of Butterworth’s Guide to the Legal Services Act.

Iain’s legal services practice combines acting for law firms and other legal services providers along with advice to the main legal services regulators. 

He is Vice-Chair of the Association of Regulatory and Disciplinary Lawyers, Member of the Editorial Board of the Law Society's Legal Compliance Bulletin and a Member of Consulting Editorial Board of LexisPSL Practice Compliance.

Iain is ranked in Band 1 in Chambers & Partners Guide to the UK Legal Profession in the field of professional discipline. He is also ranked in Chambers in Band 1 for Administrative & Public Law. Iain is named as a leading individual in the Legal 500 in the field of professional discipline. In 2013 Iain was included in the Lawyer Magazine's Hot 100.

Ian White

Experienced Chief Legal Officer and Consultant

Chrissie Lightfoot

CEO, Entrepreneur Lawyer Limited

CEO of EntrepreneurLawyer Limited, a global consulting business specialising in the future of legal services, artificial intelligence and robotics in the law, relationship ‘SocialHuman’ sales, personal branding and social networking. She is a futurist, writer, international keynote speaker, legal and business commentator (quoted periodically in The Times), solicitor (non- practising) and author of best-seller The Naked Lawyer (ARK Group) and Tomorrow`s Naked Lawyer (ARK Group). In 2013 she was honoured as ‘Legal Professional of the Year 2013’ and a ‘Top 100 International Executive’ and was a Thought Leader and contributor in ILTA’s & FastFuture’s 2014 report 'Legal Technology Future Horizons: Strategic Imperatives for the Law Firm of the Future’. LinkedIn TOP 2015 List announced Chrissie is the best-connected and most engaged woman in the legal sector (4th across all sectors). She sits on the UK Technology Advisory Council; working with IBM and others to shape the development into the professions of ‘cognitive’ decision tools such as IBM Watson. Chrissie is also an Entrepreneur Mentor at Law Without Walls; featured in Time Magazine, The Financial Times and Forbes. Her clients include Top law firms and companies in the UK and internationally, professional bodies and academic institutions.

Joanna Goodman

Technology Columnist

Joanna Goodman is a freelance journalist and writer covering business and technology topics for national publications. She is the IT columnist for the Law Society Gazette and writes regular features for The Guardian about cutting-edge technology and brands, including artificial intelligence, virtual assistants and virtual and augmented reality. Joanna has written several short films and an independent feature film, Alfheim’s Edge (2016).  She is the author of Robots in Law: How Artificial Intelligence is Transforming Legal Services published by ARK Group in 2016. She has an MBA in strategic management from Kingston University. Joanna is based in London. She likes technology, dance classes, films and travelling to new destinations.