KM Legal UK 2017

Knowledge management has become an integral practice for most organisations and is now a key way for firms to differentiate themselves from their competitors. The 18th KM Legal UK is your opportunity to take your firm’s knowledge management strategies to the next level and understand what the future holds in this growing sector.

In association with:


Additional taxes may be applicable


DAY ONE: 24 May 2017

09:00 Registration and refreshments

09:30 Welcome from the Chair
Simone Pearlman, Head of Legal Knowledge, Herbert Smith Freehills LLP


09:45 Developing knowledge in the context of wider practice development

  • The 'coming age of knowledge' (again) and how the legal market is demanding a more strategic approach to KM and efficient working processes
  • Data intensive growth and how to distinguish your knowledge from noise
  • Barriers to new development strategies – what is stopping you from transforming brain power into profitable work? How highly knowledge-intensive do you have to be?

Stuart Hopper, Head of Practice Development & Knowledge, EMEA, Dentons

10:10 Case study: Make it safe for people to share openly and take risks – collaborative working at Mills & Reeve

  • Developing the Mills & Reeve 2020 strategy and building an innovative culture
  • Using technology to facilitate business approaches (e.g. Yammer, idea management platform, objective management software)
  • Aligning systems, processes and reward mechanisms to support your firm's collaboration
  • Importance of sponsorship from your senior leadership team
  • Collaborating with your firm and your clients

Trevor Comyn, Director of Knowledge, Learning & Development, Mills & Reeve

10:50 Morning coffee break


11:20 CASE STUDY 1: Enhancing your client service with KM

  • Establishing effective networks and communities of practice
  • Identifying the required components for implementing a knowledge management framework in your firm
  • Using technology innovatively to enhance your client service
  • Tailoring your solutions to solve your clients' problems
  • Measuring success and lessons learned

Pamela Watson, Knowledge Manager, Bird & Bird

11:45 CASE STUDY 2: Helping fee earners create prosperous successful client and contact relationships

  • Working with business development and knowledge teams to develop successful client relationships
  • Helping your partners and teams solve the complexities of client/adviser relationships
  • Improving your clients' experience of the feedback process

Barbara Hamilton, Head of Client and Sector Development, CMS Cameron McKenna


12.15 How collaboration will enable new ways of developing your firm's culture and meeting clients' needs

  • Working with practice groups to access and define your target client
  • Analysing information and insights to generate and win work
  • Building a knowledge culture and establishing your firm's intellectual capital as its primary asset
  • Thriving through collaboration with your clients and enabling them to thrive too

Pamela WatsonKnowledge ManagerBird & Bird
Barbara Hamilton
Head of Client and Sector DevelopmentCMS Cameron McKenna
Simon Rhodes
, Director of Knowledge and Learning, Herbert Smith Freehills

13:00 Networking lunch


Workshop 1. Case study | Innovation at Linklaters: unleashing an imagination

  • The journey to innovation
  • How Linklaters' innovation approach has worked in practice
  • Interactive topic: Ideas on developing an innovative mindset
  • Interactive topic: Seeing innovation in legal practice development

Rachel Manser, Global Head of Knowledge & Learning, Linklaters

Workshop 2. Case study | HMRC: How technology has maximised the value and application of your knowledge

  • How technology can enable the needs of your firm's culture
  • Linking technology solutions and tools to support collaboration
  • An approach on focusing on communication and technology

Zoë Huckle, Senior Lawyer, Head of Knowledge Management, HM Revenue & Customs

15:00 Afternoon coffee break


15:30 Open space peer assist
This technique has been used to help people mobilise the knowledge and experience in many leading firms. You will be working with your peers on a topic that is or will be impacting your KM initiative.

  • What problems are you facing?
  • In what areas would you like to share your experience with others?
  • What are others doing that you would like to find out more about?

Simone Pearlman, Head of Legal Knowledge, Herbert Smith Freehills
Emily Lew, Knowledge Manager, Herbert Smith Freehills

16:30 Chair’s closing remarks 

16:40 Close of Day One


DAY TWO: 25 May 2017

09:00 Registration and refreshments

09:30 Welcome back from the Chair
Simon Pearlman, Head of Legal Knowledge, Herbert Smith Freehills LLP


09:45 Disruption in global technology services

  • Discussing a broad range of complex technology and related transactions
  • How AI will redefine your practice management
  • How blockchain and smart contract technology will remove the need for intermediaries to oversee transactions
  • Investment in tools and bespoke technology

Cliff Fluet, Partner, Lewis Silkin, Managing Director, Eleven Advisory

10:15 Prescience – cognitive technology platform for the next knowledge generation

  • Understanding the emerging needs of your clients and considering the best ways of meeting their challenges
  • Ensuring your client's interest is at the centre of your future legal framework
  • Competitive technology for the next generation

Speaker details coming soon

10:50 Morning coffee break


1. Case study | Getting partners to endorse legal project management (LPM)

  • Reviewing the matter while deals are ongoing and determining lessons learned
  • Best practice solutions to drive technology through the LPM cycle
  • Gauging the success of your project at each stage

James Northin, Head of Legal Project Management, DLA Piper

2. Case study | Using technology more innovatively and tailoring our solutions to solve clients' problems and demands

  • Engaging with clients to understand the bigger picture — what problems do they have that we can help with?
  • Understanding what technology is available and how it can be applied to solve client problems and meet their demands
  • Working collaboratively with clients to create solutions and embed them
  • Ensuring flexibility within any solution to enable scalability and encourage continual improvement

Sarah Wilson, Manager, Knowledge Engineering, Pinsent Masons

12:40 Networking lunch



Workshop 1 | Applying knowledge to guide your clients through the risks and pitfalls of new processes and solutions

  • Where is technology going and what does this mean for your business?
  • Knowledge transfer and leveraging retention
  • Principles of organisational architecture, including behaviour, performance, interpersonal influence, leadership and motivation
  • Fostering technology to make it safe for people to share openly and take risks

Workshop 2 | Case study by the FCA Cultivating Communities of Practice (COP)

  • Building a culture of collaboration and what this means in the context of competencies and behaviours
  • Increasing the transfer of knowledge to enhance the ability of your employees to think together
  • Having the necessary governance and techniques to form, evolve and develop a community
  • Using COPs to bring outside learning into your firm
  • Delivering real value through information exchanges

Christine Astaniou, Professional Support Lawyer, FCA

14:45 Afternoon coffee break

15:15 How AI will support the business of law an how your clients are responding to change

  • Helping your clients identify risks in existing portfolios, future contracts and business tasks
  • Using your firm's technology to create and embed business rules e.g. to manage Brexit risk through contracts
  • Partnering with third party law firms to apply AI technology to legal challenges 
  • How AI can give back ROI

Speaker details coming soon

15:50 Client demands on technology and changing the way knowledge is used to support clients

  • Harnessing technology to enable collaboration and knowledge sharing
  • Enhance your technology to meet your clients' demands
  • Supporting your client through service innovation

Paula Reid, Partner, Knowledge, A&L Goodbody

16:30 Chair's closing remarks

16:40 Close of conference

Full Description

"In a world where technology is moving at such a pace, legal services need to adapt to take advantage of this change. Knowledge management can be at the heart of this revolution, steering the technology, the people and the process."

Mark Collins, Partner, Director of Knowledge Management, Penningtons Manches LLP

With a perfect mix of presentations, case-studies, workshops and networking sessions, you'll come away from this two-day event armed with new insights to help your firm deliver a better, more streamlined service using knowledge, people and processes

Hot topics that will be discussed:

  • Enhancing your client service with KM
  • Helping fee earners create prosperous, successful client and contact relationships
  • How technology can maximise the value and application of your knowledge 
  • How collaboration will enable new ways of developing your firm’s culture and meeting clients’ needs
  • Getting partners to endorse legal project management (LPM)
  • Making technology relevant in solving your clients’ problems and demands 
  • How AI will support the business of law and how your clients are responding to change
  • Client demands on technology and changing the way knowledge is used to support clients


Hear the latest legal KM intelligence being implemented at law firms including:

  • A&L Goodbody
  • Bird & Bird
  • Charles Taylor
  • CMS Cameron McKenna
  • Dentons
  • DLA Piper
  • FCA
  • Herbert Smith Freehills
  • HM Revenue & Customs
  • Linklaters
  • Mills & Reeve
  • Pinsent Mason


Book your place early and take advantage of our saver rates:

Save 20% on your conference place when you book before 5 April. Pay £996

Save 10% when you register before 3 May. Pay £1,120.

You'll pay £1,245 for your place at this two-day conference after 3 May. Be quick! Take advantage of our saver rates to save up to 20%!