Adding Value in Corporate Libraries and Information Services

Tackle key information challenges head-on to continue delivering the services that are required in a shifting information landscape.

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  • Publication date: December, 2011
  • Pages: 141
  • ISBN: 9781908640093


It’s not easy being a modern information professional is it?

Information delivery media is swiftly evolving and you’re facing a tough challenge in balancing reduced budgets with improved services, managing differing client resource expectations and, above all, the pressure to demonstrate the value of your function to key stakeholders.

Need a hand?

Ark Group’s report on Adding Value in Corporate Libraries and Information Services has been specially commissioned to help you tackle these challenges head-on to ensure the continued delivery of the services that are required in a shifting information landscape.

Packed with best-practice tools, guidance and insights from your peers and industry experts this invaluable handbook provides effective solutions that can be implemented immediately to add value and improve services within your organisation. These include how to:

  • Improve key functions for maximum performance - search and research, metadata and taxonomy, copyright and digital rights management;
  • Effectively demonstrate and communicate value throughout your organisation using key metrics and success factors;
  • Deliver visible value and cost savings through effective information centre training;
  • Develop the necessary skills, knowledge and ability to operate at senior level within your organisation;
  • Align library and information services with overall organisational strategy;
  • Move from competition to collaboration with other departments in the organisation;
  • Create a holistic information service using best-practice knowledge management tools and techniques;
  • Preserve, retrieve and retain digital content efficiently in the 21st Century library;
  • Effectively select, manage and maximise the opportunities provided by outsourcing and contract services;
  • Apply social media for maximum benefit;
  • And much more…

Insightful, real-life case studies that demonstrate how organisations around the world are successfully overcoming current library and information service challenges are also featured throughout the report. These include:

  • Cost recovery to cost prevention in a law firm library;
  • Communicating information value to senior executives;
  • Managing copyright and digital rights at the University of Reading;
  • RSS feeds in the ESR Christchurch Library;
  • Successfully outsourcing international library, information and research services for a Fortune Global 500 company; and
  • Creating a new library and information service at NHS North West.


Chapter 1: The basics of adding value – Skills, knowledge and ability

Chapter 2: Talk the talk, walk the walk and strut the strut – Demonstrating value throughout and beyond the organisation

Chapter 3: Functions – Do the job well

Chapter 4: Training delivers visible value

Chapter 5: Knowledge and information management – Expanding library services in the knowledge economy

Chapter 6: Transform competition to strategic triumphs through collaboration

Chapter 7: The 21st century library – Digital collections and electronic books meet information centres

Chapter 8: Applying social media for maximum benefit

Chapter 9: Outsourcing – A path to opportunity

Case study 1: Cost recovery to cost prevention – Five first steps to success

Case study 2: When ‘Believe us, it is so worth the money!’ won't cut it – Communicating information value to senior executives

Case study 3: Managing copyright and digital rights at the University of Reading

Case study 4: RSS feeds in the ESR Christchurch Library

Case study 5: Successfully outsourcing international library, information and research services for a Fortune Global 500 company

Case study 6: Creating a new library information service at NHS North West

Check our Executive Summary and full table of contents here


Constance Ard
Constance Ard is an information professional with nearly 20 years of library experience. She offers business information and content management solutions through her consulting practice Answer Maven. Before launching the consulting practice, Constance served as a law librarian for 12 years. She received her MSLIS from the University of Kentucky in 1995. Throughout her career, Constance has worked to develop a strong background in management and research as well as project management. She specializes in working with organizations to assess information problems, user needs, and expectations, and offers solutions to improve and leverage company expertise to solve those problems. This specialty includes working closely with management, end-users, and information technology. Technology and information are irrevocably intertwined and, in order to meet user requirements, information and content managers must work collaboratively with IT to ensure organizations meet their business goals. Constance is an expert at facilitating those relations. As a respected information professional she has spoken on topics from legal research for non-legal researchers to e-Discovery preparation and big data text analytics. Constance served as the Conference Planning Chair for the 2013 Association of Independent Information Professionals. She received the Outstanding Chapter Member Award from the Kentucky Chapter of Special Libraries Association in 2006 and the Professional Member Award in 2008. She also received the Kentucky Libraries Special Librarian of the Year Award in 2007.

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