Delivering Successful KM Projects: A Best-Practice Guide

Deliver the critical benefits your KM initiatives set out to achieve.

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  • Publication date: April, 2011
  • Pages: 91
  • ISBN: 9781907787201


Why do KM projects often seem to fail?

All too often you set off with the best intentions, but somewhere along the line the project goes off the rails.

Ark Group’s report on Delivering Successful KM Projects will help you stay on track and deliver the critical benefits your KM initiatives set out to achieve.

Using practical, real-time examples from leading organisations you will be guided through each vital component of a successful KM project. And by gaining a clear understanding of the essential elements that constitute best practice, this report will enable you to:

  • Follow key steps to develop a solid business case for your KM programmes;
  • Identify the organisational barriers to effective KM;
  • Implement the cultural changes necessary to ensure your initiatives are successful;
  • Understand the key factors affecting on-going management of content, security and privacy;
  • Overcome resistance and other implementation challenges;
  • Effectively measure and report the return on your KM investment – monetary and non- monetary;
  • Understand the role of the chief knowledge officer and how it has evolved;
  • Identify the relevant legislative requirements and environmental standards; and
  • Utilise the appropriate technology to drive your KM projects forward.

The report provides valuable behind-the-scenes access to the winning KM and enterprise content management strategies of leading public and private sector organisations including: Scottish Natural Heritage, QAD, Delta Electricity, Scottish Funding Council, Gilbert + Tobin Lawyers, Sinclair Knight Merz and more…

It outlines the successful strategies currently being used to implement KM and enterprise content management initiatives, pinpoints where organisations go wrong and explains how to avoid the common pitfalls when tailoring your own approach.

Packed with practical checklists, expert guidance and advice, this report will ensure your KM projects deliver the benefits you set out to achieve.


Chapter 1: Why is knowledge and content management hard work?

Chapter 2: Making the business case

Chapter 3: Overcoming resistance and other implementation challenges

Chapter 4: Ongoing management of content

Chapter 5: The role of technology

Chapter 6: Who should run knowledge and content management?

Case study 1: Buncombe County – Controlling documents and opening up silos

Case study 2: Delta Electricity – Preserving safety and reputation

Case study 3: Gilbert + Tobin Lawyers – In for the long haul

Case study 4: QAD – The smart enterprise approach

Case study 5: Scottish Funding Council – Improving information management

Check our Executive Summary and full table of contents here


Keith Power
Keith Power is a Sydney-based award winning journalist. He has written extensively on knowledge management and related issues for many years and his features, news stories and columns have appeared in a wide range of publications both in Australia and around the world. In addition, he has been commissioned to write and edit reports and white papers on all aspects of business, management and technology as well as guide books and corporate profiles on behalf of many leading organisations. Keith was formerly editor of Informatics magazine. During his two-year tenure he took Informatics effectively from scratch to become Australia’s best read corporate IT publication. Other roles he has held include editor-in-chief of Managing Information Systems, Asia Pacific correspondent for Software and Teradata magazines in the US, Australasian correspondent for Computer Business Review in the UK and lead commentator on IT Report. His numerous accolades include: Best Feature Writer – 1998 Australian IT Writers Awards; „„ Best Analytical Writing of the Year – 1999 Australian Business Publishers (ABP) Bell Awards;„„ Best Editorial Issues Campaign of the Year – 1999 ABP Bell Awards;„„ Best Analytical Writing of the Year – 2000 ABP Bell Awards;„„ Best Analytical Writing of the Year – 2002 ABP Bell Awards; and„„ Best Feature Writer – 2003 Australian IT Writers Awards. Before becoming a full time writer Keith worked as an information technology professional in both technical and management roles. Keith’s work has been reproduced in MBA courses and other training programmes. He tutors in writing, business and management, has judged software and industrial design awards and has frequently hosted and presented at conferences and other events.

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