Establishing a Successful Knowledge-Driven Culture

Establish a culture of knowledge sharing with your organisation to improve collaboration, efficiency, and decision making.

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  • Publication date: September, 2013
  • Pages: 121
  • ISBN: 9781783580835


Employees waste an average of three weeks per year retrieving, recreating, or duplicating information that already exists. By creating a culture where knowledge is actively shared, less work is duplicated and informed decisions are made more efficiently.

Although many companies have KM systems and document repositories in place, many struggle to move beyond the stage of superficial adoption where knowledge-sharing behaviours become embedded within employee’s mind-sets and the DNA of the organisation. Through a series of articles and case studies, Establishing a Successful Knowledge-Driven Culture considers what a learning culture is, and how it can be established within an organisation to engage employees and encourage collaboration.

In this report you will find:

  • Unpublished, original research exploring the factors which encourage employees to practice knowledge management, and articles which incorporate case studies to clearly illustrate theories in practice
  • Case study contributions including MAKE award winners Woods Bagot, as well as Fluor Corporation (whose KM initiative is now in its 14th year), providing insight into their mature KM systems and established knowledge sharing cultures
  • Expert insights from thought leaders including Nick Milton, Nancy Dixon, and Madanmohan Rao


Chapter 1: Cultural context – A complex whole

Chapter 2: The ten dimensions of a learning culture

Chapter 3: What is a learning culture and, using the British Army as an example, what can help or hinder its development?

Chapter 4: Five factors that encourage employees to practice knowledge management

Chapter 5: Knowledge workers – Knowledge management is the day job

Chapter 6: Designing knowledge management to change the culture

Chapter 7: Achieving effective communication through cultural and behavioural change

Chapter 8: Communication strategies for promoting knowledge-sharing cultures

Check our Executive Summary and full table of contents here


Helen Clegg
Knowledge team director, Procurement & Analytic Solutions Practice, A.T. Kearney,
Cheryl Cooper
Founder, Applied Wisdom (knowledge-sharing consultancy)
Dr Nancy Dixon
Founder, Common Knowledge Associates
Rob Koene
Knowledge Manager, Fluor.
Rupert Lescott
Associate director of the internationally-renowned firm of knowledge management consultants, Knoco Ltd
Alice MacGillivray, PhD
Independent consultant,
Felicity McNish
Global knowledge manager, Woods Bagot.
David W J Millar
Business improvement manager, Wood Group PSN
Dr Nick Milton
Director and co-founder, Knoco Ltd
Rosemary Nunn
Head of knowledge management at EC Harris LLP, Built Asset Consultancy, and the Ministry of Justice Estates Directorate.
Dr Madanmohan Rao
Dr Madanmohan Rao is a knowledge management author and consultant from Bangalore. He has written three books on KM and is the editor of five book series: The Knowledge Management Chronicles, The Asia Pacific Internet Handbook, AfricaDotEdu, Global Citizen, and World of Proverbs. He is the co-founder of the Bangalore K-Community, a network of KM professionals. Madan was editor-at-large of DestinationKM, contributor to the Poynter Institute blog on new media trends, and member of the international editorial board of the book Transforming e-Knowledge. Madan was formerly the communications director at the United Nations Inter Press Service bureau in New York, vice president at IndiaWorld Communications in Bombay, and research director at the Asian Media Information and Communication Centre in Singapore. Madan has given talks and lectures in over 80 countries around the world. He has spoken at KM World in the US, KM Russia in Moscow, KM Asia in Singapore, KM Challenge Australia in Sydney, and KM India. He is also a regular at APQC’s annual KM Summit and the Braintrust KM conferences. His KM consulting and workshop engagements have included Fortune 500 companies such as Perot Systems, Philips, Cap Gemini, and Ernst & Young, and Indian IT services pioneers such as HCL Technologies. He has also conducted KM workshops for government agencies such as the Karnataka Knowledge Commission. Madan is adjunct faculty at the International School of Information Management, where he teaches KM courses at the masters level. He is also adjunct faculty at the Indian Institute of Information Technology in Bangalore. He was on the nominating committee of ICANN (International Corporation for Assigned Names and Numbers) and is on the board of editors of the journal Electronic Markets and the Journal of Community Informatics. Madan is also a prolific blogger and tweeter.
Alexander Schauer
Final year doctoral candidate, University of Sheffield.
Susan Stewart
Global strategic development and change manager, Woods Bagot
Jon Thorne
Author, research and communications.
Mirelle Walker
Internal communications manager, Woods Bagot,
Darryl Wing
Head of knowledge management, Fluor.

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