Most organisations recognise the potential value of knowledge management (KM) and have teams who effectively manage their KM strategy. However, effective KM is not something that can be achieved by a single team.
Gaining commitment to KM is crucial for businesses who wish to harness the intellectual capital within their teams and in the organisation as a whole. The best way of achieving KM success is through the development of a solid KM culture with a top-down leadership style where there is a visible value and importance placed on KM initiatives, and through winning support for KM objectives from other employees within the organisation. A KM strategy that is both tied to overall business strategy and supported by employees throughout the organisation will be more successful and sustainable.
This report will provide you with:
- Advice and practical examples from a number of KM experts and practitioners who share their knowledge and experiences in this area
- The ability to identify the steps needed in order to improve the chances of obtaining buy-in for KM projects
- The business rationale for investing time and money in knowledge management
- Ways to improve the perception of KM in your organisation and respect for knowledge workers
- Practical steps for building successful knowledge management processes
Chapter 1: Trends in KM
Chapter 2: Obtaining support for KM: The ten commitments
Chapter 3: Knowledge accountability drives knowledge management success
Chapter 4: Making the business case for ECM
Chapter 5: Gaining buy-in for KM
Chapter 6: From concept to business as usual: from buy-in to ownership
Chapter 7: No pain and a lot to gain.
Chapter 8: The rise and fall of exemplary practice in governmentCheck our Executive Summary and full table of contents here