Information Management for Law Firms

Implement best-practice information management within your firm.  

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Managing information in an environment where accuracy and currency are mission-critical is no walk in the park.

As market conditions push the legal sector to become increasingly competitive, innovation combined with solid information management (IM) practices will define the success of law firms and legal teams. 

With this in mind, Managing Partner has commissioned Information Management for Law Firms – a critical, case study based guide for implementing best-practice IM within your firm.   

The report provides a complete IM framework for legal IM professionals to follow, along with practical guidance on executing the cornerstones of IM including document management, records management and search technologies.  Detailed advice is provided on key issues, including:   

  • Protecting and handling client information;Developing IM system efficiencies;
  • Managing IM budgets and personnel for maximum benefit;
  • Engaging with new technologies, such as social media – from implementation to ROI;
  • Implementing alternative management solutions - outsourcing, cloud computing and virtualization;
  • Implementing and optimising a document management system;
  • Establishing an effective records management process and drafting a policy;
  • Federated search/ enterprise search; and much more…

Real-life case studies provide invaluable behind-the-scenes access to the successful IM strategies and practices of leading firms and organisations. These include:

  • Distributed IM at Ogier LLP – A cross-jurisdictional approach; 
  • Improving project performance cards at Arup;
  • Using new technologies to stand out from the crowd at Samuel Phillips Law Firm;
  • Developing a knowledge portal and the role of search at Olswang LLP; 
  • Building IM from the ground up at Kinstellar;
  • Driving efficiency with new technologies at Lewis Silkin LLP and Sword Group;
  • Shared library services at DAC Beachcroft LLP;
  • Implementing new technology to streamline the IT services model at Cooper Grace Ward; and
  • Various outsourcing case studies provided by Alex Tuck of LPO, UNIFIED.


Chapter 1: The building blocks of IM

Case study 1: Kinstellar – Building IM from the ground up

Case study 2: ARUP – Improving project performance cards

Chapter 2: Are law firms the perfect models for good IM?

Case study 3: Distributed IM at Ogier LLP – A cross-jurisdictional approach

Chapter 3: Document management and managing documents – Are they two sides of the same coin?

Case study 4: Lewis Silkin LLP – Sword Group

Chapter 4: Finding your information – Federated search and enterprise search

Case study 5: Olswang LLP – Developing a knowledge portal and the role of search

Chapter 5: Records management

Chapter 6: Social media – Will it be embraced or just tolerated by law firms?

Case study 6: Social media and law firms

Chapter 7: Outsourcing

Case study 8: Legal research services for a Fortune 10 technology company

Chapter 8: Cloud computing, virtualisation and beyond

Case study 9: Cooper Grace Ward’s virtualisation project

Check our Executive Summary and full table of contents here


Paul Byfield
Paul Byfield is the legal knowledge manager in the Office of the General Counsel at the European Bank for Reconstruction and Development (EBRD), where he is responsible for the department’s information and knowledge management programme. Prior to joining the EBRD, Paul was head of the information centre at Olswang LLP in London from 1995 to 1999. Paul has over 15 years’ experience in information management (IM), including the publication of numerous articles on information and knowledge management (KM) for commercial and academic journals. Additional expertise includes freedom of information (FOI), data protection (DP), internet censorship and information access issues relating to Eastern Europe and the Commonwealth of Independent States (former Soviet Union). He is an associate member of the Chartered Institute of Library and Information Professionals and is also a member of the KMIT Group, a group of knowledge managers and related professionals in in-house legal departments in city institutions and other large organisations. He graduated from Kingston University with an LLB (Hons) in Law and from Nottingham University with a Masters Degree in International Relations (including EU law).

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