Law Firm KM: Driving Practice Innovation and Redefining Service Delivery

Understand how legal knowledge management (KM) can help differentiate your firm from its competitiors and exceed your clients' expectations from some of the best legal KM minds in the UK and US.

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  • Publication date: March, 2016
  • Pages: 120
  • ISBN: 9781783582297


How can knowledge management (KM) help your firm exceed your clients' expectations and differentiate you from your closest competitors?

This guide written by senior figures in legal KM in the US and UK will show how you can achieve this and more, drawing upon case studies from some of the most innovative firms using KM to their advantage.

KM is helping law firms adapt to an evolving legal landscape. Increasingly, firms like yours are seeing knowledge management and its potential as an "organisational capability" for leveraging the firm's experience, data and intellectual capital as a strategic resource.

Many firms have a KM function in place. But has this function evolved to become a key business unit recognised by the rest of the firm, focused on achieving business outcomes measurable goals important to a firm's overall success?

Perhaps you're finding it challenging persuading your fee earners to spare billable time to embed knowledge into your firm's systems, to the overall benefit of your firm. Or perhaps you're having trouble proving ROI on certain initiatives.

Whatever the KM challenge you're facing, Law Firm KM: Driving Practice Innovation and Redefining Service Delivery will help you solve key challenges and ensure you can take advantage of opportunities that arise after using KM as a strategic tool. Written by some of the best minds in legal and business consulting, this guide is split into two sections:

  • Part One examines how KM professionals can support law firm and in-house needs, while considering some of the challenges they face.
  • Part Two is made up of practical guidance in the form of case studies from UK and US law firms who are trailblazing in legal KM and who have integrated vital KM principles into their overall firm strategy.

In today's evolving competitive market, firms must be looking to not only please their clients, but to find ways that go beyond the level of service they expect. More and more firms are turning to KM to help them do this. Are you?

Why buy this guide?

  • Read case studies from firms who are actively integrating KM principles into their firm strategy with success, so you can understand how this is done in practice
  • Gain insight on how to use KM to inform new service models and pricing structure, innovation and efficiency to please your clients and exceed their expectations of your firm
  • Discover how to measure the success of KM strategy to prove ROI and make it easy for your firm to invest in future KM initiatives
  • Learn how to embed KM within your firm's culture to ensure stress-free adoption and adaptation.

Hear from firms trailblazing in the KM space including:

  • Littler Mendelson
  • BLM
  • Donelson, Bearman, Caldwell & Berkowitz
  • Samuel Phillips Law Firm

You'll love this guide if you're a...

  • Knowledge management officer
  • Information officer
  • Professional Support Lawyer (PSL)
  • Managing partner
  • C-suite professional, looking for new strategic inspiration
  • Head of Department/Practice Group
  • Partner


Part One: Insights and practice

Chapter 1: Taking knowledge management to a strategic level

Chapter 2: Utilising KM to inform the pricing of legal services

Chapter 3: Measuring the success of law firm knowledge management

Chapter 4: How KM can give clients more value

Chapter 5: Legal document drafting – Tools and practices that enhance a firm's competitive edge

Chapter 6: Data-driven knowledge management – Matter lifecyle management

Chapter 7: Blockchain technology can inform the legal profession

Part Two: Case studies

Case study 1: Innovation as a business development strategy

Case study 2: Changing the way knowledge is used to support clients

Case study 3: Weaving KM into the strategic fabric of today's law firm – Five keys to success

Case study 4: Harnessing social channels to spread content

Full Contents and Summary


Keith Lipman
Co-founder, Prosperoware
Toby Brown
Director of Strategic Pricing and Analytics, Akin Gump
Matt Laws
Senior director, practice management, Crowell & Moring LLP
Harriet Creamer
Harriet Creamer has over 25 years of experience of working in the legal services sector, both as a client lawyer and in management. Harriet trained, practiced and became a partner at Freshfields Bruckhaus Derringer, where – having become the City of London’s first PSL – she headed up their knowledge management function, developing and managing knowledge services across their worldwide network of offices. Since leaving Freshfields, Harriet has been a director of Outer Circle, a consultancy she established with a colleague to provide knowledge management and practice development advice, principally to professional services firms. She has extensive experience of helping firms use their knowledge strategically, both to strengthen client relationships and drive profitability. She also advises firms on how to ensure that their knowledge management activities are aligned to and support the delivery of their strategic business objectives and that they derive value from their investment in knowledge management. She regularly works with partners and groups of partners to help them identify and prioritize the development of key knowledge tools for their practice areas. Harriet is an experienced presenter and a regular speaker at KM conferences and other events, as well as writing regularly on aspects of KM for the legal press. She is a member of the Law Society’s Standing Committee on Company Law.
Patrick Dundas
Associate, Schulte Roth & Zabel LLP
Chad Ergun
Director, global practice services and business intelligence, Gibson, Dunn & Crutcher LLP
Michael Dov Nogroski
Director of practice innovations, Chapman and Cutler LLP
Scott Rechtschaffen
Scott Rechtschaffen is chief knowledge officer at Littler Mendelson and leads Littler’s effort to provide innovative client services by integrating new technologies and work processes and enabling attorneys and clients to access the collective knowledge and experience of the firm’s more than 1,000 attorneys. He combines over 25 years of experience representing companies in every area of labor and employment law with a broad understanding of technology to help the firm’s attorneys and their clients in tailoring unique solutions that enhance the firm’s ability to deliver legal information and legal services to its clients. Scott heads Littler’s knowledge management department comprising dedicated KM attorneys, research specialists, and technologists. He was a member of the multi-disciplinary team that developed the award-winning Littler CaseSmart® approach to legal case management. He oversees the firm’s electronic and print publications, internal KMnsystems, and online client subscription services. Scott is the co-founder of ComplianceHR, an innovative joint venture launched by Littler and Neota Logic, a legal software company. ComplianceHR leverages Littler’s experience and knowledge of employment law with the power of Neota Logic’s expert systems to provide a transformative suite of online compliance solutions for HR and legal professionals. In 2015, the Financial Times presented ComplianceHR with an award for Innovation in The Business of Law: Compliance & Technology. For his achievements, Scott has been awarded the Distinguished Peer Award as KM Champion of the Year by the International Legal Technology Association, named to the Fastcase 50, an annual compilation “honoring the law’s smartest, most courageous innovators”, and was named among the 10 most innovative lawyers in North America by the Financial Times in 2014.
Fiona Parkinson
Head of knowledge management, BLM
Jennifer P.Keller
President and COO, Baker, Donelson, Bearman, Caldwell & Berkowitz
David Laud
Chief Executive, Samuel Phillips Law Firm

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