Legal Knowledge Management: Insights and Practice

Expert guidance on the various areas in which KM can have a real impact on a law firm’s success, and advice on current issues in legal KM.

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At a time of continued change within the legal industry there is a crucial need for legal knowledge management to support law firm and in-house needs. The knowledge function is the most direct channel for listening and responding to client requirements, and KM can play a key role in adding successfully to a firm’s overall strategy. This report highlights the various areas in which KM can have a real impact on a firm’s success.

The report contains insights and case studies from respected KM experts from the UK, North America, and Asia. It answers key questions, including:

  • Who is leading KM thought and how it is evolving;
  • How knowledge services can be used to differentiate a law firm;
  • How to influence behaviour in legal KM projects;
  • Why adaptability is the key differentiator in effective knowledge systems;
  • What the effects of the digital age are and new considerations in terms of analytics; and
  • How KM can drive successful legal project management and efficiency.

 The report contains articles and case studies from individuals at firms such as Addleshaw Goddard, Bradford & Barthel, Berwin Leighton Paisner, DLA Piper, Osborne Clarke, and Mayer Brown JSM. An insightful in-house case study has also been included from the Vodafone Global Legal Function.

Legal Knowledge Management: Insights and Practice provides expert guidance for delivering cutting-edge KM within your firm. Through the advice and examples provided it will help you to ensure the KM team continue to be a highly valuable asset to your firm’s overall business strategy.


Chapter 1: Driving knowledge management: From reaction to engagement

Chapter 2: Tapping the adaptive potential of legal KM

Chapter 3: How to use ‘value-add’ services to differentiate your law firm

Chapter 4: Changing one mind at a time: Influencing behaviour in legal KM projects

Chapter 5: Now is the time for just-in-time learning within law firms: The role of KM

Chapter 6: How KM staff can help drive successful legal project management initiatives

Chapter 7: Law firms and KM in the digital age: The ‘information revolution’

Chapter 8: Evolutions in big data, velocity, and time: A legal KM perspective



Check our Executive Summary and full table of contents here


Stephanie Abbott
Director of knowledge, learning & development, Mayer Brown JSM.
Chris Bull
Chris Bull is a founding Executive Director of professional services consultancy Kingsmead Square.
Mark Gould
Mark Gould is the founder of Mark Gould Consulting, a business focused on helping law firms use their knowledge more productively. He works with firms of all sizes, helping them to stand out in their markets by acting as a catalyst for improvement, combining his understanding of xv Innovating for competitive advantage in the legal profession the legal sector with the firm’s deep knowledge. He was head of knowledge management at Addleshaw Goddard LLP between 2006 and 2014, and a PSL at the same firm from 2001. Prior to that, he spent 13 years teaching law at the University of Bristol.
Chris Green
Client support officer, knowledge management team, DLA Piper
Eric Hunter
Eric Hunter is the director of knowledge, technology & innovation strategies at Bradford & Barthel, LLP, executive director of Spherical Models, LLC, and a legal industry futurist. Eric leads the spherical models team focusing on spherical business innovations, models, and process workflow leveraging big data, strategic pricing, predictive, futurism, social, and collaborative solutions. Eric is constantly looking to leverage innovation solutions to enhance client service interaction while driving business optimization solutions internally. Eric speaks and writes on futurism, competitive strategy, evolving business models, process evolutions, big data, strategic pricing, predictive analytics, and collaborative cloud solutions globally and is the recipient of ILTA’s 2010 ‘Knowledge Management Champion’ Distinguished Peer and ILTA’s 2010 ‘Innovative Member’ awards. Eric is on the editorial board for Managing Partner. Follow Eric on twitter.  
Shimrit Janes
Freelance consultant and writer.
Megan Jenkins
Joint head of central knowledge management, DLA Piper.
Norman Letalik
Managing director, Professional Excellence at Borden Ladner Gervais (BLG).
Jessica Magnusson
 Head of knowledge development, Osborne Clarke.
Christoph Schmaltz
Founder and director of Thinknext, a business consultancy.
Antony Smith
Founder, Legal Project Management Limited
Katharine Ward
Legal knowledge manager, Global Legal Function​, Vodafone.
Matthew Whalley
Head, Legal Risk Consultancy, Berwin Leighton Paisner

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