Next Generation KM: Insights and Practice for Resilient Organisations

Understand and implement emerging KM practices to future-proof your organisation. 

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  • Publication date: June, 2013
  • Pages: 100
  • ISBN: 9781783580675


Officially, KM is almost two decades old. Yet much has changed over the years in terms of global work contexts, organisational knowledge dynamics, and technology environments.

If you’re not keeping up-to-date with emerging trends and implementing systems and processes to support change, your organisation is at risk.   
Ark Groups new report, Next Generation KM: Insights and Practice for Resilient Organisations examines the top ten emerging KM trends for business leaders to assess and implement for sustained success.
Shaped by the increasing complexity of the global economy and demographic shifts, as well as pressures to become more innovative and pro-active, these trends include:
  • Incorporating social media in enterprise KM;
  • Using KM innovation to drive products, services, processes, and culture;
  • Using knowledge networking to go beyond organisational boundaries to external partnerships;
  • Cultivating the art of conversation to enable and nurture knowledge flows;
  • Sense-making through group collaboration, organisational agility, and cultural narratives;
  • Leveraging crowdsourcing and their respective tools, risks, and rewards;
  • Incorporating new knowledge behaviours of the youth workforce through cross-generational KM;
  • Changing KM research mindsets to dig deeper into issues of practice and theory of knowledge initiatives;
  • Prioritising knowledge retention; and,
  • The changing the role of the CKO for the 21st century.
Each chapter and trend is supported by practical case studies, insights, and tips from a range of industry sectors and organisations, including:
  • KM and social computing maturity at Unisys;
  • Process and project approaches to external KM at Larsen & Toubro Hydrocarbon;
  • Collaboration and innovation through;
  • KM community initiatives to facilitate collaborative learning and experiential knowledge sharing at eClerx;
  • Crowdsourcing strategies at Deloitte, Goldcorp, and Kaggle;
  • KM leadership at Mindtree; and,
  • Knowledge retention at NASA, MITRE, ABB Switzerland, and Shell.
  • Understand and implement emerging KM practices to future-proof your organisation.


Chapter 1: KM and social media maturity

Chapter 2: Harnessing knowledge management for innovation

Chapter 3: External knowledge management

Chapter 4: A research mindset

Chapter 5: KM and conversations

Chapter 6: Sense-making

Chapter 7: Balancing external and internal crowdsourcing

Chapter 8: Beyond performance – KM leadership

Chapter 9: Youth and cross-generational KM

Chapter 10: Knowledge retention

Check our Executive Summary and full table of contents here


Dr Madanmohan Rao
Dr Madanmohan Rao is a knowledge management author and consultant from Bangalore. He has written three books on KM and is the editor of five book series: The Knowledge Management Chronicles, The Asia Pacific Internet Handbook, AfricaDotEdu, Global Citizen, and World of Proverbs. He is the co-founder of the Bangalore K-Community, a network of KM professionals. Madan was editor-at-large of DestinationKM, contributor to the Poynter Institute blog on new media trends, and member of the international editorial board of the book Transforming e-Knowledge. Madan was formerly the communications director at the United Nations Inter Press Service bureau in New York, vice president at IndiaWorld Communications in Bombay, and research director at the Asian Media Information and Communication Centre in Singapore. Madan has given talks and lectures in over 80 countries around the world. He has spoken at KM World in the US, KM Russia in Moscow, KM Asia in Singapore, KM Challenge Australia in Sydney, and KM India. He is also a regular at APQC’s annual KM Summit and the Braintrust KM conferences. His KM consulting and workshop engagements have included Fortune 500 companies such as Perot Systems, Philips, Cap Gemini, and Ernst & Young, and Indian IT services pioneers such as HCL Technologies. He has also conducted KM workshops for government agencies such as the Karnataka Knowledge Commission. Madan is adjunct faculty at the International School of Information Management, where he teaches KM courses at the masters level. He is also adjunct faculty at the Indian Institute of Information Technology in Bangalore. He was on the nominating committee of ICANN (International Corporation for Assigned Names and Numbers) and is on the board of editors of the journal Electronic Markets and the Journal of Community Informatics. Madan is also a prolific blogger and tweeter.

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