Optimizing Law Firm Support Functions

Effective support function optimisation strategies critical to the ongoing successes of your firm.

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"Course-correcting an organisation truly does require all hands on deck; lawyers and 'non-lawyers' alike. The brilliance of Abraham’s book is not simply as an exposé into the true impact inputs (people, processes, technology, and information governance) have on results – which it does in a refreshingly accurate way. But rather, its ability to communicate – broadly – what to do about it. An absolute must-read for any individual aspiring to lead a team of people towards profitability and client loyalty.”   

Amy Hrehovcik, Chief of Customer Value, Viewabill.com

Historically for many law firms, the primary focus has been on increasing the value of fee-earners: how to make them more productive, and how to help them generate more revenue for the firm. 

Coupled with the recent economic pressures, it forced decision makers to reduce costs as much as possible whilst still trying to provide the highest level of services to their clients.. 
Those firms who saw this as an opportunity to shift business models, streamline systems and processes, and ensure their firm is efficient and effective are now reaping the rewards. 
Managing Partners crucial new report Optimizing Law Firm Support Functions looks at the how and why an effective optimization strategy it is critical to the ongoing successes of your firm. It covers key topics including: 
  • The business case for optimizing support functions 
  • The challenges of optimization projects 
  • Optimization through information, IT, marketing, library/Knowledge and secretarial functions 
  • The role, involvement and importance of firm leadership 
  • Strategic planning within support functions 
  • Utilizing firm wide collaboration for innovation, communication and market position 
  • Changing the game - New approaches to traditional business objectives 
Optimizing Law Firm Support Functions is packed with in-depth insight, and practical working guidance from over 30 law firms including the likes of Seyfarth Shaw, Addleshaw Goddard, Riverview Law, Fish Richardson, Lathrop & Gage, O’Melveny & Myers, Orrick, Herrington & Sutcliffe, Brown Rudnick, Womble Carlyle, Neal, Gerber & Eisenberg, Reinhart Boerner Van Deuren, White & Case, and many more…. 
Optimizing Law Firm Support Functions also features case studies including: 
  • The value and profitability of optimizing support functions at Stinson Leonard Street 
  • An optimized Marketing department at Duane Morris 
  • Optimizing the secretarial function at Blank Rome 
  • Re-imagining client relations at Morrison & Foerster 
  • Practice economics at Bryan Cave 
  • Client-facing learning and development at Goodmans 
This report provides you with the tools and best practices needed to reap the benefits and face the challenges of optimizing the support functions in your firm. 


Chapter 1: The challenge to optimize

Chapter 2: Specific optimization opportunities

Chapter 3: Optimization requires strategy

Chapter 4: Leadership and optimization

Chapter 5: Optimize through collaboration

Chapter 6: Optimize by changing the game

Check our Executive Summary and full table of contents here


V. Mary Abraham
V. Mary Abraham is a knowledge management leader and law firm consultant. In 2013 she co-founded a digital startup, Broadli Inc., which created the Broadli generosity app. She has also built a practice facilitating strategic conversations and interactive educational sessions for a variety of for-profit and non-profit organizations. Active in the legal industry for over 23 years, she practiced corporate law at a top-tier international firm and helped lead its knowledge management efforts. Mary has served on the advisory boards of the Practical Law Company and KMers.org (an online forum for knowledge management personnel worldwide), and was a member of the conference planning committee for the International Legal Technology Association from 2009 to 2012. In 2013 she joined the faculty of Columbia University’s Master of Science in Information and Knowledge Strategy program. She is a frequent speaker and writer on knowledge management, technology, and social media issues. Mary contributes to the Law Technology Today column sponsored by the American Bar Association’s Law Practice Management Section and her blog continues to win commendations and readers.

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