Preventing Human Error - Video

Guy Hirst's talk on managing the ‘human factors’ in legal services risk.from ARK's 12th Annual Risk Management Conference held on 1-2 December 2015 in London.

Duration: 41 minutues.

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  • Publication date: February, 2016


Each year new threats emerge and the regulatory landscape shifts. How do you keep up with this complex, fast-changing environment at the same time as operating a business? Every December Managing Partner scans the horizon across regulation; client relationships; technology; international markets and insider risks to ensure you hold on to all of your profit, and your reputation. With updates direct from your regulators, it is a brave firm that does not register!


Managing the ‘human factors’ in legal services risk:

  • Understanding why mistakes happen
  • If you assume that mistakes are inevitable; what can you do to mitigate the consequences?
  • What to do about ‘bad apples’
  • Learning from other relevant sectors ─ the airline sector and the medical profession – similarities and differences

Here is a snippet of the whole conference


Guy Hirst
Guy Hirst Guy Hirst, a former pilot has been instrumental in introducing human factors training at British Airways, to the Merchant Navy; the National Air Traffic Service; Great Ormond Street and the John Radcliffe, in conjunction with Oxford University.