Companies that are highly effective at communications are 1.7 times more likely to outperform their peers. Fact! (Towers Watson)
Not only does effective communication increase employee engagement, it encourages organisational collaboration which in turn improves productivity and drives greater profitability.
Ark Group’s new Strategic Internal Communications report draws on up-to-the-minute original research from leading global organisations and experts in the field!
It examines the barriers to effective communication and provides best practice tools, tips and guidance to help you deliver communications that foster a productive, engaged and profitable workforce. Specifically, this report demonstrates how to:
- Maximise the impact of your message;
- Deliver effective leadership communication;
- Manage communication with virtual international teams;
- Enable the process of collaboration with technology;
- Manage and improve cross-cultural communication;
- Successfully communicate during change projects;
- Boost productivity with effective employee engagement activities; and
- Understand the cost of getting communications wrong.
Along with insightful commentary, tips and tools from respected industry experts you will find useful case studies and examples from organisations such as Ernst & Young, Mercedes-Benz, Deloitte, The Salvation Army, WestJet and more…
They highlight where organisations are currently making communications work and how to successfully tackle areas that need improvement.
Deliver improved efficiency and financial returns for your organisation.
Chapter 1: Effective organisational communications
Chapter 2: Recognising distortion
Chapter 3: Leadership and the corporate compass for communication
Chapter 4: Communication to support process improvement
Chapter 5: Communication across cultures and organisations
Chapter 6: Technology – Enabling the process of collaboration
Chapter 7: Where people want to work and why
Chapter 8: The cost of getting communications wrong
Chapter 9: Making e-mail an effective tool
Chapter 10: Telephone and etiquette – Old fashioned but still effective
Chapter 11: Managing the internal conversation
Chapter 12: Creating effective internal communications
Chapter 13: Communicating change in business improvement projects
Chapter 14: Internal alignment to brand matters
Chapter 15: Vision and values
Chapter 16: Organisation Communications Survey
Case study 1: Government Employees Superannuation Board (GESB) – Instilling pride in a workplace of unsatisfied people.
Case study 2: ISA Group – Building trust in leadership after an organisational demerger
Case study 3: WestJet – Empowering employees through an award winning corporate culture
Case study 4: The Salvation Army – ‘One Mission’ – knowledge sharing and collaboration to deliver one integrated mission plan
Case study 5: Brand One Group – Aligning internal and external communicationsCheck our Executive Summary and full table of contents here